Article ID: 888092 - Last Review: January 9, 2008 - Revision: 3.5 You may receive an error message in module Mshtml.dll and Internet Explorer quits when you run a custom Web program in Internet Explorer 6On This PageSYMPTOMSWhen you run a custom Web program in Microsoft Internet Explorer 6, Internet Explorer may unexpectedly quit and you may receive the following error message: Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
To see what data this error report contains, click here. Application name Application version Module name Module version Offset ---------------------------------------------------------------------------- Iexplore.exe 6.0.2600.0 Mshtml.dll 6.0.2600.0 00194b68 Iexplore.exe 6.0.2600.0 Mshtml.dll 6.0.2716.2200 0019a914 Iexplore.exe 6.0.2600.0 Mshtml.dll 6.0.2600.0 00079546 Iexplore.exe 6.0.2600.0 Mshtml.dll 6.0.2715.400 00194f9c Iexplore.exe 6.0.2800.1106 Mshtml.dll 6.0.2800.1126 001987e3 Iexplore.exe 6.0.2800.1106 Mshtml.dll 6.0.2800.1170 00188093 Iexplore.exe 6.0.2462.0 Mshtml.dll 6.0.2462.0 0018896e Iexplore.exe 6.0.2800.1106 Mshtml.dll 6.0.2800.1264 00198e9f Iexplore.exe 6.0.2800.1106 Mshtml.dll 6.0.2800.1106 0012a039 CAUSEThis problem may occur when all the following conditions are true:
RESOLUTIONSecurity update informationTo resolve this problem, install the most recent cumulative security update for Windows Internet Explorer. To do this, visit the following Microsoft Web site:http://windowsupdate.microsoft.com
(http://windowsupdate.microsoft.com)
For more technical information about the most recent cumulative security update for Windows Internet Explorer, visit the following Microsoft Web site: http://www.microsoft.com/technet/security/current.aspx
(http://www.microsoft.com/technet/security/current.aspx)
Note This update was first included in security update 974455 (MS09-054).
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
974455
(http://support.microsoft.com/kb/974455/
)
MS09-054: Cumulative Security Update for Internet Explorer
Windows XP update informationTo immediately resolve this problem, download and install the following update for Internet Explorer 6 Service Pack 1:http://www.microsoft.com/downloads/details.aspx?FamilyId=A463AA0A-B50B-453A-9803-EF6F7F4B451E
(http://www.microsoft.com/downloads/details.aspx?FamilyId=A463AA0A-B50B-453A-9803-EF6F7F4B451E)
PrerequisitesTo install this update, you must have Microsoft Windows XP Service Pack 1 (SP1) installed.For more information about how to obtain Windows XP SP1, click the following article number to view the article in the Microsoft Knowledge Base: 322389
(http://support.microsoft.com/kb/322389/
)
How to obtain the latest Windows XP service pack
Restart informationYou do not have to restart your computer after you apply this update.Update replacement informationThis update does not replace any other updates.Update file informationThe English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Date Time Version Size File name -------------------------------------------------------- 25-Oct-2004 18:39 6.0.2800.1480 2,697,216 Mshtml.dll Windows 2000 update informationTo immediately resolve this problem, download and install the following Internet Explorer 6 Service Pack 1 update:http://www.microsoft.com/downloads/details.aspx?FamilyId=A463AA0A-B50B-453A-9803-EF6F7F4B451E
(http://www.microsoft.com/downloads/details.aspx?FamilyId=A463AA0A-B50B-453A-9803-EF6F7F4B451E)
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889669
(http://support.microsoft.com/kb/889669/
)
An update rollup is available for Internet Explorer 6 Service Pack 1
PrerequisitesTo install this update, you must have Microsoft Windows 2000 Service Pack 4 (SP4) installed.For more information about how to obtain Windows 2000 SP4, click the following article number to view the article in the Microsoft Knowledge Base: 260910
(http://support.microsoft.com/kb/260910/
)
How to obtain the latest Windows 2000 service pack
Restart informationYou do not have to restart your computer after you apply this update.Update replacement informationThis update does not replace any other updates.Update file informationThe English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Date Time Version Size File name -------------------------------------------------------- 25-Oct-2004 18:39 6.0.2800.1480 2,697,216 Mshtml.dll STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
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