Internet Explorer 6 may stop responding when you try to change the content on a Microsoft SharePoint Portal Server 2001 site

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Article ID: 888110 - View products that this article applies to.
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SYMPTOMS

When you try to change the content on a Microsoft SharePoint Portal Server 2001 site, Microsoft Internet Explorer 6 may stop responding.

CAUSE

This problem may occur when the Wininet.dll file cannot access the Index.dat file in the Cache folder of the SharePoint Portal Server 2001 site.

Note The Wininet.dll file is used by World Wide Web Distributed Authoring and Versioning (WebDAV) when you make changes to the content on a Microsoft SharePoint Portal Server 2001 site.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must have Microsoft Internet Explorer 6 Service Pack 1 (SP1) installed.

For additional information about how to obtain Microsoft Internet Explorer 6 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
328548 How to obtain the latest service pack for Internet Explorer 6

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Hotfix file information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version           Size  File name
   -------------------------------------------------------
   25-Oct-2004  11:40  6.0.2800.1480  577,024  Wininet.dll

STATUS

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.

Properties

Article ID: 888110 - Last Review: November 15, 2007 - Revision: 1.7
APPLIES TO
  • Microsoft Internet Explorer 6.0 SP1, when used with:
    • the operating system: Microsoft Windows 2000
  • Microsoft SharePoint Portal Server 2001
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbie600presp2fix kbfix kbbug KB888110

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