The Print Spooler service stops frequently, Dr. Watson logs an error message, and Event ID 7031 is logged in Windows 2000 Server or Windows Server 2003

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SYMPTOMS

When you try to print to a printer that is installed on a Microsoft Windows 2000 Server or Windows Server 2003-based print server, you may experience one or more of the following symptoms:

The Print Spooler service stops frequently.
Dr.Watson logs the following error message:
spoolsv.exe has generated errors and will be closed by Windows.
The following event is recorded in the System log:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Description: The Print Spooler service terminated unexpectedly.

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This issue may occur when Citrix MetaFrame XP 1.0 is installed on a Windows 2000 Server-based or Windows Server 2003-based computer. Citrix MetaFrame XP 1.0 includes a version of the Cpmmon.dll file that can cause the issue that is described in the "Symptoms" section.

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RESOLUTION

To resolve this issue, download and install the update for your operating system:

For Windows 2000 Server, download "Hotfix XE103W2K082 - For MetaFrame XP 1.0 for Windows 2000 Server - English." To download this update, visit the following Citrix Systems Web site:

http://support.citrix.com/article/CTX103787 (http://support.citrix.com/article/CTX103787)

For Windows Server 2003, download "Hotfix XE103W2K3034 - For Metaframe XP 1.0 for Windows Server 2003 - English" To download this update, visit the following Citrix Systems Web site:

http://support.citrix.com/article/CTX104251 (http://support.citrix.com/article/CTX104251)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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MORE INFORMATION

When this issue occurs, the following call stack information may appear:

WARNING: Stack unwind information not available. Following frames may be wrong.
0030f418 761315a0 000817e8 00eed0f0 00000002 cpmmon!DllEntryPoint+0x15e
0030f860 7612f5e0 00eed0f0 00000001 00077df8 
localspl!PrintingDirectlyToPort+0x156
0030f88c 76a92698 00ef1a18 00000001 00077df8 localspl!LocalStartDocPrinter+0x54
0030f89c 01001921 00eef6c0 00000001 00077df8 SPOOLSS!StartDocPrinterW+0x2d
0030f8d8 01001895 00eef6c0 00ef15f8 0030f920 spoolsv!YStartDocPrinter+0xc9
0030f8ec 77d339c0 00eef6c0 00ef15f8 0030f920 spoolsv!RpcStartDocPrinter+0x13
0030f90c 77d93570 01001882 0030fab8 00000003 RPCRT4!Invoke+0x30
0030fd0c 77d94177 00000000 00000000 0009ddc0 RPCRT4!NdrStubCall2+0x63d
0030fd28 77d33721 0009ddc0 00077ea8 0009ddc0 RPCRT4!NdrServerCall2+0x17
0030fd60 77d33667 01001124 0009ddc0 0030fe0c RPCRT4!DispatchToStubInC+0x84
0030fdb8 77d33579 00000011 00000000 0030fe0c 
RPCRT4!RPC_INTERFACE::DispatchToStubWorker+0x100
0030fdd8 77d34b29 0009ddc0 00000000 0030fe0c 
RPCRT4!RPC_INTERFACE::DispatchToStub+0x5e
0030fe10 77d346c5 0009a478 000765f0 80360004 
RPCRT4!LRPC_SCALL::DealWithRequestMessage+0x1d6
0030fe28 77d422ff 0009dcc8 0030fe50 0009a478 
RPCRT4!LRPC_ADDRESS::DealWithLRPCRequest+0x10c
0030ff74 77d420d9 77d425b9 000765f0 77f8b1ce 
RPCRT4!LRPC_ADDRESS::ReceiveLotsaCalls+0x1eb
0030ff78 77d425b9 000765f0 77f8b1ce 77d424c2 RPCRT4!RecvLotsaCallsWrapper+0x9
0030ffa8 77d424da 00074a50 0030ffec 77e887dd RPCRT4!BaseCachedThreadRoutine+0x11f
0030ffb4 77e887dd 00077d30 77f8b1ce 77d424c2 RPCRT4!ThreadStartRoutine+0x18
0030ffec 00000000 77d424c2 00077d30 00000000 KERNEL32!BaseThreadStart+0x52

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