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Hard disk volume monitoring may stop in Windows XP

Article ID: 888402 - View products that this article applies to.

SYMPTOMS

When you use existing software or custom applications to monitor hard disk volumes on your computer, the monitoring may stop, and the following event may be logged in the System log:

Event-ID: 1
Source: SR
Symbolicname: EVMSG_DISABLED VOLUME
Description: "The systemrestore filter encountered the unexpected error 0xc000000d while processing the file file_name on the Volume volume_name. It has stopped monitoring the volume."

Note In some cases, the hexidecimal code 0c000007f may be displayed.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version           Size  File name
   ------------------------------------------------------
   17-Nov-2004  23:25  5.1.2600.2567  239,104  Srrstr.dll       
   17-Nov-2004  23:25  5.1.2600.2567  171,008  Srsvc.dll

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