The "Back" button is unavailable after you click a hyperlink in a Word document that you open in Internet Explorer 6.0 on a Windows XP-based computer

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SYMPTOMS

After you click a hyperlink in a Microsoft Word document to go to another location in that document, the Back button on the Microsoft Internet Explorer toolbar may be unavailable and may appear dimmed. You cannot click Back to return to the original location in the Word document.

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CAUSE

This issue may occur when you open the Word document in Internet Explorer by specifying the URL to that document in the Internet Explorer Address box. For example, this issue may occur when you type the following:

file://Servername/share/document.doc

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RESOLUTION

Internet Explorer 6.0 service pack information

To resolve this problem, obtain the latest service pack for Internet Explorer 6.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328548 (http://support.microsoft.com/kb/328548/ ) How to obtain the latest service pack for Internet Explorer 6

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Internet Explorer 6.0 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   26-Oct-2004  03:11  6.0.2800.1605   1,017,856  Browseui.dll     
   21-Sep-2004  04:21  6.0.2800.1473      38,912  Iecustom.dll     
   26-Oct-2004  02:48  6.0.2800.1605   1,337,344  Shdocvw.dll      
   21-Sep-2004  04:21  6.0.2800.1473      38,912  Iecustom.dll

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Windows XP hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 64-bit versions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   26-Oct-2004  21:05  6.0.2800.1605   2,869,760  Browseui.dll     IA-64
   26-Oct-2004  21:05  6.0.2800.1605   3,669,504  Shdocvw.dll      IA-64
   26-Oct-2004  21:15  6.0.2800.1605   1,055,232  Wbrowseui.dll    x86
   26-Oct-2004  21:15  6.0.2800.1605   1,387,520  Wshdocvw.dll     x86

Windows XP, 32-bit versions

     Date         Time   Version            Size    File name
   --------------------------------------------------------------
   27-Oct-2004  20:05  6.0.2800.1605   1,055,232  Browseui.dll     
   27-Oct-2004  20:05  6.0.2800.1605   1,387,520  Shdocvw.dll

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