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Your USB 2.0 printer may be slow to print in Windows XP 64-bit Edition 2002 and Windows XP 64-bit Edition 2003 on an Itanium-based computer

Article ID: 888426

SYMPTOMS

A universal serial bus (USB) 2.0 multifunction peripheral (MFP) printer may be slow to print when you connect it to a USB 2.0 port in Microsoft Windows XP 64-bit Edition 2002 or Microsoft Windows XP 64-bit Edition 2003 on your Itanium-based computer. This problem may occur when the MFP printer uses the Dot4.sys driver.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version           Size  File name
   -----------------------------------------------------
   28-Oct-2004  18:51  5.1.2600.1605  476,160  Dot4.sys

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