FIX: You receive a 17883 error in SQL Server 2000 Service Pack 3 or in SQL Server 2000 Service Pack 3a when a worker thread becomes stuck in a registry call

View products that this article applies to.

Bug #: 472962 (SQL Server 8.0)

Bug #: 472963 (SQL Server 8.0)

Article contents

Summary
Symptoms
Cause
Resolution
Service pack information
Hotfix information
Prerequisites
Restart information
Hotfix file information
Status
More Information

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SUMMARY

This article describes the following about this hotfix release:

The issues that are fixed by this hotfix package.
The prerequisites for installing the hotfix package.
Whether you must restart your computer after you install the hotfix package.
Whether the hotfix package is replaced by any other hotfix package.
Whether you must make any registry changes.
The files that are contained in the hotfix package.

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You may receive a 17883 error message in Microsoft SQL Server 2000 Service Pack 3 (SP3) or in Microsoft SQL Server 2000 Service Pack 3a (SP3a) when a worker thread becomes stuck in a registry call. When the error occurs, SQL Server generates an associated mini-dump. When you review the mini-dump, you will see a stack that is similar to the following:

NTDLL!NtOpenKey+0xb 
ADVAPI32!LocalBaseRegOpenKey
ADVAPI32!RegOpenKeyExW
sqlservr!CServerHeartbeat::UpdateUptimeRegKey 
sqlservr!CServerHeartbeat::OnHeartbeat

For a list of previous hotfixes, see the "Microsoft SQL Server 2000 post-Service Pack 3 or Microsoft SQL Server 2000 post-Service Pack 3a hotfixes" section in the following Microsoft Knowledge Base article:

290211 (http://support.microsoft.com/kb/290211/ ) How to obtain the latest SQL Server 2000 service pack

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CAUSE

This problem occurs more frequently on larger installations during processing periods that produce more physical I/O burden on the overall system. One of the key worker threads in SQL Server 2000 SP3 is the heartbeat task. The heartbeat task was added in SQL Server 2000 SP3. The heartbeat task updates the registry every 60 seconds. The heartbeat task can become wedged in the registry call. If that occurs, the UMS scheduler that the task is assigned to also becomes wedged. When the UMS scheduler is wedged, no more queries or connections can be processed on the scheduler until the worker completes the registry call and returns control to SQL Server.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft SQL Server 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

290211 (http://support.microsoft.com/kb/290211/ ) How to obtain the latest SQL Server 2000 service pack

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Hotfix information

Prerequisites

SQL Server 2000 SP3 or SQL Server 2000 SP3a
SQL Server 2000 hotfix build 2000.80.977

For additional information about SQL Server 2000 hotfix build 2000.80.977, click the following article numbers to view the articles in the Microsoft Knowledge Base:

888007 (http://support.microsoft.com/kb/888007/ ) You receive a "The product does not have a prerequisite update installed" error message when you try to install a SQL Server 2000 post-Service Pack 3 hotfix

842960 (http://support.microsoft.com/kb/842960/ ) Description of the 32-bit SQL Server 7.0 and SQL Server 2000 hotfix installer

884856 (http://support.microsoft.com/kb/884856/ ) FIX: The non-clustered index is corrupted after you perform a self-update query in SQL Server 2000

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

SQL Server 2000 SP3 or SQL Server 2000 SP3a 32-bit versions


   Date         Time   Version            Size    File name           Platform
   ------------------------------------------------------------------------------
   01-Dec-2004  16:57  2000.80.993.0     664,128  Autoplt.dll            x86
   01-Dec-2004  16:57  2000.80.993.0      78,400  Console.exe            x86 
   01-Dec-2004  16:57  2000.80.993.0     332,352  Ctasksui.dll           x86
   01-Dec-2004  16:57  2000.80.993.0     315,968  Custtask.dll           x86 
   01-Dec-2004  16:57  2000.80.993.0      33,340  Dbmslpcn.dll           x86
   08-Apr-2004  18:42                    786,432  Distmdl.ldf            x86
   08-Apr-2004  18:42                  2,359,296  Distmdl.mdf            x86
   30-Sep-2003  19:55                        180  Drop_repl_hotfix.sql   x86
   01-Dec-2004  16:57  2000.80.993.0   1,905,216  Dtspkg.dll             x86   
   01-Dec-2004  16:57  2000.80.993.0     528,960  Dtspump.dll            x86
   01-Dec-2004  16:57  2000.80.993.0   1,557,052  Dtsui.dll              x86     
   01-Dec-2004  16:57  2000.80.993.0     639,552  Dtswiz.dll             x86
   30-Sep-2003  19:55                    747,927  Instdist.sql           x86
   30-Sep-2003  19:55                      1,581  Inst_repl_hotfix.sql   x86
   01-Dec-2004  16:57  2000.80.993.0     352,828  Isqlw.exe              x86      
   01-Dec-2004  16:57  2000.80.993.0      82,492  Itwiz.exe              x86  
   01-Dec-2004  16:57  2000.80.993.0      90,692  Msgprox.dll            x86  
   29-Oct-2004  05:16  8.11.41022.0      226,304  Mssdi98.dll            x86  
   01-Dec-2004  16:57  2000.80.993.0      62,024  Odsole70.dll           x86 
   01-Dec-2004  16:58  2000.80.993.0      25,144  Opends60.dll           x86  
   01-Dec-2004  16:57  2000.80.993.0      57,904  Osql.exe               x86
   01-Dec-2004  16:57  2000.80.993.0     279,104  Pfutil80.dll           x86  
   30-Sep-2003  19:48                    550,780  Procsyst.sql           x86
   08-Apr-2004  18:42                     12,305  Qfe469315.sql          x86
   08-Apr-2004  18:42                     19,195  Qfe469571.sql          x86
   26-Aug-2004  21:14                      5,157  Qfe472197.sql          x86
   01-Dec-2004  16:57  2000.80.993.0     143,940  Qrdrsvc.exe            x86    
   01-Dec-2004  15:49                  1,106,776  Replmerg.sql           x86
   01-Dec-2004  16:57  2000.80.993.0     221,768  Replprov.dll           x86
   01-Dec-2004  16:57  2000.80.993.0     307,784  Replrec.dll            x86
   01-Dec-2004  15:56  2000.80.993.0     159,813  Replres.rll            x86
   26-Aug-2004  21:14                  1,086,925  Replsys.sql            x86
   30-Sep-2003  19:55                    986,603  Repltran.sql           x86
   24-Nov-2004  21:04                         55  Repl_uninstall.sql     x86
   01-Dec-2004  16:57  2000.80.993.0     287,304  Rinitcom.dll           x86 
   01-Dec-2004  16:57  2000.80.993.0      78,416  Sdiclnt.dll            x86 
   01-Dec-2004  16:57  2000.80.993.0      66,112  Semmap.dll             x86   
   01-Dec-2004  16:57  2000.80.993.0      57,916  Semnt.dll              x86     
   01-Dec-2004  16:57  2000.80.993.0     492,096  Semobj.dll             x86   
   01-Dec-2004  16:20  2000.80.993.0     172,032  Semobj.rll             x86
   01-Dec-2004  16:57  2000.80.993.0      53,832  Snapshot.exe           x86
   30-Sep-2003  19:48                    117,834  Sp3_serv_uni.sql       x86
   01-Dec-2004  16:57  2000.80.993.0      28,672  Sqlagent.dll           x86  
   01-Dec-2004  16:57  2000.80.993.0     311,872  Sqlagent.exe           x86    
   01-Dec-2004  16:57  2000.80.993.0     168,001  Sqlakw32.dll           x86  
   01-Dec-2004  16:57  2000.80.993.0      33,344  Sqlctr80.dll           x86
   01-Dec-2004  16:58  2000.80.993.0   4,215,360  Sqldmo.dll             x86 
   01-Dec-2004  16:57                     25,172  Sqldumper.exe          x86
   01-Dec-2004  15:48  2000.80.993.0      28,672  Sqlevn70.rll           x86
   01-Dec-2004  16:57  2000.80.993.0     156,224  Sqlmaint.exe           x86  
   01-Dec-2004  16:58  2000.80.993.0     180,792  Sqlmap70.dll           x86
   01-Dec-2004  16:58  2000.80.993.0     188,992  Sqlmmc.dll             x86   
   01-Dec-2004  16:12  2000.80.993.0     479,232  Sqlmmc.rll             x86
   01-Dec-2004  16:58  2000.80.993.0     401,984  Sqlqry.dll             x86
   01-Dec-2004  16:58  2000.80.993.0      57,920  Sqlrepss.dll           x86
   01-Dec-2004  16:58  2000.80.993.0   7,716,945  Sqlservr.exe           x86 
   01-Dec-2004  16:58  2000.80.993.0     590,396  Sqlsort.dll            x86  
   01-Dec-2004  16:58  2000.80.993.0      45,644  Sqlvdi.dll             x86
   01-Dec-2004  16:58  2000.80.993.0     106,588  Sqsrvres.dll           x86
   01-Dec-2004  16:58  2000.80.993.0      33,340  Ssmsgnet.dll           x86
   01-Dec-2004  16:58  2000.80.993.0      33,340  Ssmslpcn.dll           x86
   01-Dec-2004  16:58  2000.80.993.0      33,340  Ssmsqlgc.dll           x86
   01-Dec-2004  16:58  2000.80.993.0      82,492  Ssnetlib.dll           x86
   01-Dec-2004  16:58  2000.80.993.0      25,148  Ssnmpn70.dll           x86
   01-Dec-2004  16:58  2000.80.993.0     123,456  Stardds.dll            x86 
   01-Dec-2004  16:58  2000.80.993.0     158,240  Svrnetcn.dll           x86
   01-Dec-2004  16:57  2000.80.993.0      76,416  Svrnetcn.exe           x86
   01-Dec-2004  16:58  2000.80.993.0      49,228  Ums.dll                x86 
   01-Dec-2004  16:58  2000.80.993.0      74,304  Xplog70.dll            x86
   01-Dec-2004  16:58  2000.80.993.0      98,872  Xpweb70.dll            x86

SQL Server 2000 SP3 or SQL Server 2000 SP3a 64-bit version

   Date         Time         Size    File name             Platform
   -------------------------------------------------------------------
   30-Sep-2003  19:55           180  Drop_repl_hotfix.sql    I-64
   30-Sep-2003  19:55         1,581  Inst_repl_hotfix.sql    I-64
   08-Apr-2004  18:42        12,305  Qfe469315.sql           I-64
   08-Apr-2004  18:42        19,195  Qfe469571.sql           I-64
   26-Aug-2004  21:14         5,157  Qfe472197.sql           I-64
   01-Dec-2004  17:18     1,106,776  Replmerg.sql            I-64
   26-Aug-2004  21:14     1,086,925  Replsys.sql             I-64
   30-Sep-2003  19:55       986,603  Repltran.sql            I-64
   24-Nov-2004  21:04            55  Repl_uninstall.sql      I-64
   30-Sep-2003  19:48       117,834  Sp3_serv_uni.sql        I-64
   02-Dec-2004  01:03    22,827,520  Sqlrun.msp              I-64

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

This problem was first corrected in Microsoft SQL Server 2000 Service Pack 4.

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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For additional information about the naming schema for Microsoft SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:

822499 (http://support.microsoft.com/kb/822499/ ) New naming schema for Microsoft SQL Server software update packages

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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