Article ID: 888637
When you try to start a Microsoft Office XP program or a Microsoft Office 2000 program, you receive a "Preparing to install" message. Then you receive an error message that is similar to the following, where edition is the version of Microsoft Office that you are running:
The feature you are trying to use is on a CD-ROM or other removable disk that is not available.
Insert the 'Microsoft Office edition' disc and click OK.
This issue may occur after you run the WinReg Cleaner feature in WinCleaner by Business Logic Corporation. WinReg Cleaner scans the registry to identify registry entries that are not valid and then produces a report of the registry entries that it will remove. By default, all the registry entries that WinReg Cleaner identifies are selected, or checked, for removal. If you click Remove Checked, all the selected registry entries are removed. If Office is installed on your computer, WinReg Cleaner identifies most Office registry entries as not valid and removes them from the registry.
To resolve this issue, use the Undo feature of WinReg Cleaner to restore the registry entries, or run the Office Setup program to repair the Office installation.
To use the Undo feature of WinReg Cleaner to restore the registry entries, follow these steps:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about your hardware manufacturer, visit the following Web site:
Article ID: 888637 - Last Review: September 12, 2011 - Revision: 2.0
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