Article ID: 888675 - Last Review: October 4, 2011 - Revision: 4.0

When using the Media Center Extender for your Original Xbox console, you receive the error message: "The Media Center Extender for Xbox has unexpectedly disconnected from the Media Center PC"

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SYMPTOMS

While using the Media Center Extender (MCX) for Xbox, you may receive the following error message:
The Media Center Extender for Xbox has unexpectedly disconnected from the Media Center PC. The Extender requires a connection to the computer. The Extender might have been disconnected because of network congestion, a network disconnection, or because the PC has been turned off. Press OK to reconnect.
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CAUSE

This behavior occurs if something disrupts the connection between the MCX for Xbox and the computer. Typically, this behavior occurs because of network congestion, a disconnected cable, or if someone turned off the Media Center Edition (MCE) PC .
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THINGS TO TRY

Network congestion

Heavy use of the network bandwidth can affect performance with the MCX for Xbox. For example, multiple PCs downloading information or file sharing can cause network congestion.
  1. Make sure that no other devices on the network are using network bandwidth.
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Network disconnection

  1. Verify that the Xbox console is on the network.

    Note Use standard Xbox network troubleshooting for this issue.
  2. For help about troubleshooting MCE PC network issues, contact the OEM vendor.
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Media Center Edition PC

  1. Verify that the MCE PC is on and that it is not in standby mode.
  2. For help about troubleshooting MCE PC issues, contact the OEM vendor.
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MORE INFORMATION

Use the MCX Help file for more information. To access help on the MCE PC:
  1. Click Start, point to All Programs, and then point to Accessories.
  2. Point to Media Center, and then click Media Center Extender Help to view more information about MCX.
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APPLIES TO
  • Xbox LIVE
  • Microsoft Windows XP Media Center Edition 2005
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