Error message when you try to perform a time-consuming operation by using the FTP command in Windows 2000 Server: "Connection timed out"

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Article ID: 888769 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
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SYMPTOMS

When you use the FTP utility (Ftp.exe) to perform an operation that may take a long time to process in Microsoft Windows 2000 Server, the operation times out. Additionally, you receive the following error message:
Connection timed out
You may experience this problem when you use this utility to perform the site copy operation.

CAUSE

This problem occurs because the Ftp.exe time-out setting is set to 60 seconds. This time setting is too short. However, you cannot modify this setting in Windows 2000 Server.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Ftp.exe5.0.2195.699239,69625-Oct-200410:38x86
Sp3res.dll5.0.2195.69836,125,56812-Oct-200410:10x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

In Microsoft Windows NT 4.0, the time-out setting of this utility is 270 seconds. Additionally, you can modify the setting through the registry.

Use this hotfix

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
After you apply this hotfix, the default value of the time-out setting does not change. However, you can modify the setting through the registry. To modify the time-out setting, follow these steps:
  1. Click Start, click Run, type Regedit, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft
  3. Create a new registry key that is named FTP.
  4. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FTP
  5. Create a new registry entry of the
    DWORD
    type that is named Timeout.
  6. Set the value of the Timeout registry entry in the range of 60 seconds to 604,800 seconds. This equals one minute to one week.
Note If the value of the Timeout registry entry is not an exact multiple of 12 seconds, the time-out setting is rounded off to the lowest multiple of 12.

MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 888769 - Last Review: October 9, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbautohotfix kbbug kbfix kbhotfixserver kbqfe kbwin2000presp5fix KB888769

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