Description of the Outlook 2003 post-Service Pack 1 hotfix package: November 22, 2004

This article describes the Outlook 2003 issue that is fixed in the Outlook 2003 post-Service Pack 1 hotfix package that is dated November 22, 2004.

Issue that the hotfix package fixes

This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:

• When you download your e-mail messages from a POP3 e-mail server in Outlook 2003, duplicate e-mail messages may be downloaded.
  
  This issue may occur if the following conditions are true:
  • You have multiple POP3 e-mail accounts configured in your Outlook profile.
  • You use the Leave a copy of messages on the server option for each POP3 e-mail account.

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The following list contains prerequisites for the hotfix package:

• The optimized version of this hotfix is a post-Office 2003 Service Pack 1 (SP1) hotfix. To install this version of the hotfix, you must have Office 2003 SP1 installed. For additional information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:
  842532  (http://support.microsoft.com/kb/842532/ ) Description of Office 2003 Service Pack 1
• The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Office 2003 SP1 installed or on a computer that is running Office 2003 without Office 2003 SP1 installed.
  
  However, we have tested this hotfix more extensively on a computer that is running Office 2003 with Office 2003 SP1 installed than we have on a computer that is running Office 2003 without Office 2003 SP1 installed. If you install this hotfix on a computer that is running Office 2003 without Office 2003 SP1 installed, some file conflicts may occur. We support this configuration, but we do not recommend it.

Restart information

You do not have to restart your computer after you install this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create or modify any registry keys to use the hotfix that this package contains.

Hotfix file information

This hotfix contains only those files that are required to correct the issue that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information
Microsoft Windows Installer .msp file information
After the hotfix is installed, the English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.
Notes

• For additional information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
• For additional information about the differences between the two .msp files, see the "Strategies for Updating Office 2003 Installations" topic. To see this topic, visit the following Microsoft Web site:
  http://office.microsoft.com/en-us/ork2003/HA011525741033.aspx (http://office.microsoft.com/en-us/ork2003/HA011525741033.aspx)

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office 2003 Service Pack 2.

For additional information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base: