FIX: "0x8004020D - The buffer is not big enough" error message when you play back or to convert a WAV file that is larger than 2 gigabytes in your client application that uses Microsoft DirectX

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Article ID: 889136 - View products that this article applies to.
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SYMPTOMS

In your client application that uses Microsoft DirectX, when you try to play back or to convert a WAV file that is larger than 2 gigabytes (GB), you may receive the following error message:
0x8004020D - The buffer is not big enough

CAUSE

This problem occurs because a limitation exists in DirectX. DirectX uses a signed data type instead of an unsigned data type.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next product release that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Microsoft DirectX 9 for Windows Server 2003 and for Windows 2000

The following file is available for download from the Microsoft Download Center:
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Download
Download the DirectX9-KB889136-x86-ENU.exe package now.

Microsoft DirectX 9 for Windows XP

The following file is available for download from the Microsoft Download Center:
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Download
Download the WindowsXP-KB889136-x86-ENU.exe package now.
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   --------------------------------------------------------
   02-Nov-2004  19:12  6.5.2600.2545  1,287,680  Quartz.dll

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 889136 - Last Review: September 27, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft DirectX 9.0b
  • Windows Media Encoder 9 Series
  • Windows Media Format 9.5 Software Development Kit
  • Windows Media Player 10
  • Microsoft Windows Media Player 9 Series
Keywords: 
kbfix kbqfe kbhotfixserver KB889136

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