IIS Web sites do not start automatically after the server or the World Wide Web Publishing service is restarted in Exchange 2000 Server or in Exchange Server 2003

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Article ID: 889171 - View products that this article applies to.
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SYMPTOMS

When a Microsoft Exchange 2000 or Microsoft Exchange Server 2003 virtual server fails over to a cluster node, Internet Information Services (IIS) Web sites that are hosted on the cluster will not start automatically after the server or the World Wide Web Publishing service is restarted.

CAUSE

This problem occurs because Microsoft Exchange resets the ServerAutoStart setting on all IIS Web sites on the cluster when an Exchange virtual server failover occurs.

RESOLUTION

Exchange Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Exchange 2000 Server

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Component: CLUSTER\RESOURCE DLL

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size    File name
   --------------------------------------------------
   27-Dec-2004  06:27  6.0.6617.34  139,264 Exres.dll        
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3).

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the Latest Exchange 2000 Server service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.

Properties

Article ID: 889171 - Last Review: October 25, 2007 - Revision: 3.3
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexchange2000presp4fix kbbug KB889171

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