Internet Explorer calculates print job page counts incorrectly.

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Article ID: 889333 - View products that this article applies to.
Note This article also applies to Windows Internet Explorer 7 for x64 versions of Windows Server 2003.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
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SYMPTOMS

When you print a Web page from a computer that has Microsoft Internet Explorer 6, Microsoft Internet Explorer 7 or Microsoft Internet Explorer 8 installed, the total number of pages that is displayed in the Print queue is incorrect.

For example, in the Print queue, in the Page Range area of the General tab, if you click to select Pages, type 1 in the Pages box, and then click Print, the total number of pages that is displayed in the Print queue is 2 instead of 1.

Note The page calculation error may occur when you print multiple copies of the same Web page.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Internet Explorer 6 Service Pack 1 (SP1)
   Date         Time   Version         Size       File name
   ------------------------------------------------------------
   21-Sep-2004  01:21  6.0.2800.1473    38,912    Iecustom.dll
   08-Feb-2005  23:05  6.0.2800.1493   236,544    Iepeers.dll
   18-Nov-2004  16:41  6.1.22.0         14,048    Spmsg.dll
   18-Nov-2004  16:44  6.1.22.0        209,632    Spuninst.exe
Internet Explorer 6 Service Pack 2 (SP2)
   Date         Time   Version         Size       File name
   ------------------------------------------------------------
   09-Feb-2005  10:17  6.0.2900.2606   250,368    Iepeers.dll
Internet Explorer 7 for Windows Server 2003, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Iepeers.dll7.0.6000.20661193,02422-Aug-200715:28x86
Internet Explorer 7 for Windows Server 2003, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Iepeers.dll7.0.6000.20661250,36822-Aug-200702:46x64Not Applicable
Internet Explorer 7 for Windows Server 2003, IA-64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Iepeers.dll7.0.6000.20661460,80022-Aug-200702:46IA-64Not Applicable
Internet Explorer 7 for Windows XP Service Pack 2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Iepeers.dll7.0.6000.20661193,02422-Aug-200715:24x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

MORE INFORMATION

To enable the hotfix, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl
  3. On the Edit menu, click New, click Key, and then type FEATURE_DONT_PAD_DUPLEX_PRINTING_KB889333.
  4. Right-click FEATURE_DONT_PAD_DUPLEX_PRINTING_KB889333, click New, click DWORD Value, and then type iexplore.exe.
  5. Right-click iexplore.exe, click Modify, type 1 in the Value data box, and then click OK.
  6. Exit Registry Editor.
For more information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 889333 - Last Review: October 9, 2011 - Revision: 8.0
APPLIES TO
  • Microsoft Internet Explorer 6.0
  • Windows Internet Explorer 7
  • Windows Internet Explorer 8
Keywords: 
kbautohotfix kbvistasp1fix kbexpertiseinter kbqfe kbfix kbbug kbhotfixserver KB889333

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