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You may receive an "access denied" error message when a Web site redirects you to another Web page on a computer that is running Windows XP Service Pack 2
Article ID: 889386 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows registry
When you browse a Web site by using Microsoft Internet Explorer on a computer that is running Microsoft Windows XP Service Pack 2 (SP2), you may receive an "access denied" error message. The error message may occur when a Web site redirects you to a Web page that contains script that accesses the document.all collection.
This problem may occur because, when the script code accesses the document.all collection after a client-side script redirect, the context of the earlier document.all collection is lost.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 07-Dec-2004 20:21 6.00.2900.2577 3,006,976 Mshtml.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
You receive this error message only if the computer is running Windows XP SP2. After you apply this hotfix, restart the computer, and then follow these steps.
Note This hotfix is included in the MS05-038 Internet Explorer cumulative update. The following steps to set the registry key value are not required to enable this hotfix when MS05-038 is installed on the computer.
For more information about Internet Explorer object caching, visit the following Microsoft Web site:
Article ID: 889386 - Last Review: August 29, 2007 - Revision: 7.1