You cannot use the mouse or the keyboard when you repair a guest operating system in Virtual PC 2004 Service Pack 1

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Article ID: 889511
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SYMPTOMS

You try to repair the guest operating system on a virtual machine in Microsoft Virtual PC 2004 Service Pack 1 (SP1). When you restart the operating system, the virtual machine and the guest operating system no longer recognize the mouse and the keyboard.

WORKAROUND

To work around this problem, you must use Recovery Console to enable the mouse and keyboard services. To do this, you must have previously captured an International Organization for Standardization (ISO) CD image or a physical CD that contains the Windows Setup program for Microsoft Windows 2000 Professional or for Microsoft Windows XP . Alternatively, you must have installed Recovery Console to the guest operating system. Otherwise, you will not be able to restore the guest operating system on the virtual machine.

Note You may not be able to start a virtual machine in Virtual PC 2004 SP1 from a third-party startup CD or from an ISO file that contains a third-party startup CD image. For additional information about third-party startup CDs, click the following article number to view the article in the Microsoft Knowledge Base:
889516 You cannot start a virtual machine using a startup CD or CD image in Virtual PC 2004 Service Pack 1 or Virtual Sever 2005


To use Recovery Console, follow these steps:

Note The following steps assume that you have captured the physical CD drive and that you have the Microsoft Windows XP Professional Setup CD or the Microsoft Windows 2000 Professional Setup CD inserted into the CD drive or the DVD drive.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Close the virtual machine window.
  2. In the list on the Virtual PC Console, click the virtual machine.
  3. Click Start, and then press and hold the R key until the Recovery Console starts.
  4. You will receive a message that is similar to the following:

    Microsoft Windows(R) Recovery Console

    The Recovery Console provides system repair and recovery functionality.
    Type EXIT to quit the Recovery Console and restart the computer.

    1: C:\WINDOWS

    Which Windows Installation would you like to log on to
    (To cancel, press ENTER)?
  5. Type 1, and then press ENTER.
  6. Type the Administrator password, and then press ENTER.
  7. Type ren system system.bak, and then press ENTER.
  8. Type ren system.sav system, and then press ENTER.
  9. Type listsvc, and then press ENTER.
  10. Press SPACE until you see the entry for vpc-8042, and then note the start type for this entry. Typically the type is System.
  11. Type disable vpc-8042, and then press ENTER.
  12. Type enable i8042prt service_system_start, and then press ENTER.
  13. Type ren system system.sav, and then press ENTER.
  14. Type ren system.bak system, and then press ENTER.
  15. Type listsvc, and then press ENTER.
  16. Press SPACE until you see the entry for vpc-8042, and then note the start type for this entry. Typically the type is System.
  17. Type disable vpc-8042, and then press ENTER.
  18. Type enable i8042prt service_system_start, and then press ENTER.
  19. Type exit, and then press ENTER.

Windows will restart with keyboard and mouse support.
For additional information about how to install and use the Recovery Console, click the following article numbers to view the articles in the Microsoft Knowledge Base:
229716 Description of the Windows 2000 Recovery Console
314058 Description of the Windows XP Recovery Console
307654 How to install and use the Recovery Console in Windows XP
293314 How to use the Windows 2000 Recovery Console on a computer with Windows NT 4.0
312149 How to enable an administrator to log on automatically in Recovery

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 889511 - Last Review: September 10, 2011 - Revision: 2.0
Keywords: 
kbrepair kbsetup kbtshoot kbprb KB889511

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