An e-mail message stays in the Outbox and the Exchange Server 2003 transaction log files grow when an Entourage user tries to send a message that exceeds the size limit in Global Settings

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Article ID: 889525 - View products that this article applies to.
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SYMPTOMS

When a Microsoft Entourage user tries to send an e-mail message that exceeds the size limit that is configured in Microsoft Exchange Server 2003 Global Settings, the following symptoms may occur:
  • The e-mail message stays in the sender's Outbox.
  • The transaction log files on the computer that is running Microsoft Exchange Server 2003 quickly grow until you delete the message from the user's Outbox.
  • The user receives the following misleading error message when he or she tries to send the e-mail message the first time:
    An unknown error (-18493) has occurred. Your mailbox has exceeded the size limit. Account name: "Username"

Note The size limit is configured in the Message Delivery Properties box in Exchange Server 2003 Global Settings.

CAUSE

This problem may occur when the value that is configured for the sent message size for the user mailbox is larger than the value that is configured for the sent message size in Global Settings.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information

Note If your organization includes front-end servers and back-end servers, install this hotfix on the front-end servers first.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Microsoft Exchange Server 2003 Service Pack 1

Restart requirement

The following services automatically stop and then restart when you install this hotfix:
  • Microsoft Exchange Information Store
  • World Wide Web Publishing Service
  • Simple Mail Transport Protocol
  • Microsoft Exchange Routing Engine
  • IIS Admin Service

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
    Date         Time   Version            Size    File name
   --------------------------------------------------------------
   03-Feb-2005  09:50                        186  Blank.htm
   05-Aug-2004  01:59                        884  Ctrl_calendar.css
   03-Feb-2005  09:51                      8,454  Ctrl_calendar.htc
   03-Feb-2005  09:50                     32,093  Ctrl_calendar.js
   03-Feb-2005  09:51                      4,408  Ctrl_calendarview.css
   03-Feb-2005  09:51                     12,910  Ctrl_calendarview.htc
   03-Feb-2005  09:50                     76,663  Ctrl_calendarview.js
   05-Aug-2004  01:59                        489  Ctrl_calendarviewprn.css
   02-Jun-2004  23:57                     12,985  Ctrl_calviewdaily.xsl
   14-Dec-2004  20:57                     12,374  Ctrl_calviewmonthly.xsl
   02-Jun-2004  23:57                      8,425  Ctrl_calviewweekly.xsl
   03-Feb-2005  09:51                        986  Ctrl_ctxtmenu.htc
   03-Feb-2005  09:50                      4,920  Ctrl_ctxtmenu.js
   03-Feb-2005  09:51                      3,565  Ctrl_datepicker.htc
   05-Aug-2004  01:58                     35,382  Ctrl_datepicker.js
   03-Feb-2005  09:51                      6,575  Ctrl_formatbar.htc
   03-Feb-2005  09:50                     19,094  Ctrl_formatbar.js
   03-Feb-2005  09:51                      1,658  Ctrl_freebusy.css
   03-Feb-2005  09:51                      1,349  Ctrl_freebusy.htc
   03-Feb-2005  09:50                     35,039  Ctrl_freebusy.js
   03-Feb-2005  09:51                      3,068  Ctrl_message.htc
   03-Feb-2005  09:50                     16,027  Ctrl_message.js
   03-Feb-2005  09:51                      6,636  Ctrl_mimeformatbar.htc
   05-Aug-2004  01:58                     11,742  Ctrl_mimeformatbar.js
   03-Feb-2005  09:51                      1,352  Ctrl_notify.htc
   05-Aug-2004  01:58                        473  Ctrl_notify.js
   05-Aug-2004  01:58                      5,694  Ctrl_poll.js
   03-Feb-2005  09:51                      1,351  Ctrl_reminder.htc
   03-Feb-2005  09:50                      8,482  Ctrl_reminder.js
   03-Feb-2005  09:51                        864  Ctrl_tabpages.htc
   05-Aug-2004  01:58                      1,408  Ctrl_tabpages.js
   03-Feb-2005  09:51                      2,736  Ctrl_tree.htc
   03-Feb-2005  09:50                     26,880  Ctrl_tree.js
   03-Feb-2005  09:51                      2,470  Ctrl_tree_pf.htc
   03-Feb-2005  09:50                     26,286  Ctrl_tree_pf.js
   02-Jun-2004  23:58                      1,909  Ctrl_tree_pf.xsl
   03-Feb-2005  09:51                      3,115  Ctrl_view.htc
   03-Feb-2005  09:51                     73,451  Ctrl_view.js
   14-Dec-2004  20:57                     42,533  Ctrl_view.xsl
   03-Feb-2005  10:40  6.5.7232.77     1,086,464  Davex.dll        
   03-Feb-2005  09:51                      6,183  Dlg_anr.js
   23-Aug-2004  18:59                      6,915  Dlg_editname.js
   03-Feb-2005  09:51                     22,901  Dlg_editrule.js
   03-Feb-2005  09:51                      4,184  Dlg_editsignature.js
   03-Feb-2005  09:51                     19,095  Dlg_gal.js
   23-Aug-2004  18:59                      6,035  Dlg_gallookup.js
   03-Feb-2005  09:51                      7,137  Dlg_junk.js
   03-Feb-2005  09:51                      4,942  Dlg_movecopy.js
   03-Feb-2005  09:51                      2,963  Dlg_newfolder.js
   03-Feb-2005  09:51                     18,270  Dlg_options.js
   05-Aug-2004  01:59                     19,887  Dlg_recurrence.js
   03-Feb-2005  09:51                     27,575  Dlg_reminder.js
   03-Feb-2005  09:51                      9,487  Dlg_rules.js
   03-Feb-2005  09:51                     15,404  Dlg_spell.js
   03-Feb-2005  09:51                     22,594  Dlg_taskrecurrence.js
   05-Aug-2004  01:59                      9,893  Dl_appointment.js
   05-Aug-2004  01:59                      7,835  Dl_composeapptrecurr.js
   03-Feb-2005  09:51                      4,380  Dl_composecommon.js
   05-Aug-2004  01:59                     14,895  Dl_composetaskrecurr.js
   03-Feb-2005  09:51                      6,165  Dl_contact.js
   05-Aug-2004  01:59                      3,687  Dl_folderview.js
   03-Feb-2005  09:51                      3,788  Dl_junk.js
   03-Feb-2005  09:51                      7,357  Dl_misc.js
   03-Feb-2005  09:51                      5,441  Dl_options.js
   05-Aug-2004  01:59                     13,263  Dl_task.js    
   03-Feb-2005  10:40  6.5.7232.77     2,567,680  Exoledb.dll      
   05-Aug-2004  01:59                      4,141  Frm_attach.js
   03-Feb-2005  09:51                     28,843  Frm_composeappt.js
   03-Feb-2005  09:51                     14,381  Frm_composecdl.js
   03-Feb-2005  09:51                     27,724  Frm_composecontact.js
   03-Feb-2005  09:51                     14,464  Frm_composenote.js
   03-Feb-2005  09:51                     10,429  Frm_composepost.js
   03-Feb-2005  09:51                     31,404  Frm_composetask.js
   03-Feb-2005  09:51                      6,319  Frm_forwardmeeting.js
   05-Aug-2004  01:59                        493  Frm_logoff.js
   03-Feb-2005  09:51                     25,359  Frm_mimecommon.js
   03-Feb-2005  09:51                     49,641  Frm_mimenote.js
   03-Feb-2005  09:51                      4,314  Frm_mimepreviewpane.js
   03-Feb-2005  09:51                      2,418  Frm_previewpane.js
   03-Feb-2005  09:51                     11,328  Frm_readappt.js
   03-Feb-2005  09:51                      6,099  Frm_readnote.js
   03-Feb-2005  09:51                      4,984  Frm_readpost.js
   03-Feb-2005  09:51                      3,448  Frm_readreports.js
   03-Feb-2005  09:51                      5,068  Frm_readtask.js
   03-Feb-2005  09:37  6.5.7232.77       295,936  Isinteg.exe      
   03-Feb-2005  09:49  6.5.7232.77     3,261,952  Mdbmsg.dll       
   03-Feb-2005  09:51                      1,932  Owaprint.css
   03-Feb-2005  09:51                     10,499  Owastyle.css
   03-Feb-2005  09:51                      1,702  Owastyledl.css
   08-Oct-2004  02:12                      3,304  Redir.asp
   03-Feb-2005  20:05  5.3.18.6          316,672  Setupmcl.exe     
   03-Feb-2005  09:51                      1,060  Sps.css
   03-Feb-2005  10:24  6.5.7232.77     5,171,200  Store.exe        
   05-Aug-2004  01:59                        216  Style-chs30.css
   03-Feb-2005  09:51                        203  Style-cht30.css
   05-Aug-2004  01:59                        222  Style-jpn30.css
   05-Aug-2004  01:59                        200  Style-kor30.css
   05-Aug-2004  01:59                        204  Style-large30.css
   05-Aug-2004  01:59                        204  Style30.css
   02-Jun-2004  23:58                      6,941  Tf_galfind.xsl
   02-Jun-2004  23:58                     11,610  Tf_messages.xsl
   02-Jun-2004  23:58                     10,677  Tf_twoline.xsl
   03-Feb-2005  09:51                      1,501  Util_addrval.js
   05-Aug-2004  01:59                      4,293  Util_buttons.js
   03-Feb-2005  09:51                      3,438  Util_calendar.js
   03-Feb-2005  09:51                        877  Util_calmessaging.htc
   03-Feb-2005  09:51                      8,747  Util_calmessaging.js
   03-Feb-2005  09:51                     16,992  Util_forms.js
   03-Feb-2005  09:51                      9,061  Util_mimemsg.js
   03-Feb-2005  09:51                     17,273  Util_owa.js
   03-Feb-2005  09:51                     14,167  Util_recipients.js
   03-Feb-2005  09:51                     27,763  Util_view.js
   19-Oct-2004  17:10                        598  View-webpage.gif
   03-Feb-2005  09:51                      8,134  Vw_calendar.js
   05-Aug-2004  01:59                      1,062  Vw_calendarpart.css
   03-Feb-2005  09:51                        636  Vw_calendarpart.js
   03-Feb-2005  09:51                      1,938  Vw_contact.js
   03-Feb-2005  09:51                      2,659  Vw_dumpster.js
   03-Feb-2005  09:51                      9,646  Vw_message.js
   05-Aug-2004  01:59                      1,612  Vw_messagepart.js
   03-Feb-2005  09:51                     34,462  Vw_navbar.js
   03-Feb-2005  09:51                      8,926  Vw_search.js
   03-Feb-2005  09:51                      5,333  Vw_task.js
   03-Feb-2005  09:51                      3,483  Vw_taskpart.js
   03-Feb-2005  09:49  6.5.7232.77     5,181,440  Wmtemplates.dll 

WORKAROUND

To work around this problem, turn off the Send Receive All option in Entourage. To do this:
  1. On the Tools menu in Entourage. click Schedules.
  2. In the Schedules dialog box, click to clear the Send and Receive All check box.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Exchange Server 2003 Service Pack 2.

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 889525 - Last Review: November 26, 2007 - Revision: 4.6
APPLIES TO
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Entourage 2004 for Mac
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug KB889525

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