Incorrect battery information is displayed after you change the batteries on a portable computer that is in hibernation or in a suspended state in Windows Server 2003, Windows XP, or Windows 2000

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Article ID: 889816 - View products that this article applies to.
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Symptoms

Consider the following scenario: You change the batteries on a portable computer that is in hibernation or in a suspended state, and then you resume the computer. In this scenario, one or more of the following symptoms may occur:
  • The information that is displayed on the Power Meter tab may be incorrect.

    Specifically, information in the following categories on the Power Meter tab may be incorrect:
    • Chemistry
    • Manufacturer
    • Total battery power remaining
  • The computer remains in low battery hibernation mode, even though the battery may be fully charged. The computer may then shut down because the operating system mistakenly interprets the battery power to be very low.

Cause

This problem may occur when the battery information is not correctly updated after you replace the batteries.

For example, this problem may occur in the following scenario:
  1. You put your computer into hibernation or into a suspended state.
  2. You replace the battery with a battery of a different capacity. For example, you use one of the following procedures:
    • You change the battery from a larger capacity battery to a smaller capacity battery.
    • You change the battery from a smaller capacity battery to a larger capacity battery.

Resolution

Windows XP

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ntkrnlmp.exe5.1.2600.28852,137,08812-Apr-200600:55x86SP2SP2QFE
Ntkrnlpa.exe5.1.2600.28852,058,36812-Apr-200600:27x86SP2SP2QFE
Ntkrpamp.exe5.1.2600.28852,016,76812-Apr-200600:27x86SP2SP2QFE
Ntoskrnl.exe5.1.2600.28852,181,24812-Apr-200600:58x86SP2SP2QFE

Workaround

To work around this problem, restart the computer.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps. To locate the Power Meter tab, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Click Performance and Maintenance.
  3. Click Power Options.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 889816 - Last Review: June 20, 2014 - Revision: 4.0
Applies to
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbautohotfix kbhotfixserver kbwinxppresp3fix kbqfe kbtshoot kbprb KB889816

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