How to troubleshoot issues that you may experience with the online download version of Microsoft Money

If you purchase and then download one of the Microsoft Money products that are listed in the "Applies to" section, you may experience one of the following symptoms:

• Money indicates that you are still using a trial version. You may receive a pop-up window that contains a warning that states that Money will expire. Or, you may receive a message that states that the version of Money that is listed when you click About Microsoft Money on the Help menu will show that the Money version is Trial.
• When you select to download Money, the download window may disappear without completing the installation.
• Additional Money files are not downloaded.
• When you visit the following Microsoft Web site, your online purchase displays a status of EXPIRED:
  http://billing.microsoft.com (http://billing.microsoft.com)

Method1: Download the Money rebate information or online purchase

If you closed the rebate coupon page, or if you have to download the online purchase, visit the appropriate Microsoft Web site. Then, follow the instructions that appear on the screen.

Microsoft Money 2007 & Microsoft Money Plus Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Microsoft Money 2006Microsoft Money 2005If Money appears as the Trial version, continue to Method 2.

Note The Microsoft Money 2004 download is no longer available. For more information about the latest Money products that are available for purchase, visit the following Microsoft Web site:

Method 2: Upgrade a Money trial version installation

If you already have Money installed and it is displayed as the Trial version, follow these steps.

Step 1: Verify the Windows Live ID credentials

Money may appear as a trial version if you log on to your Money data file by using a different set of Windows Live ID credentials than the credentials that you used to purchase Money. To verify that the Windows Live ID is the same, follow these steps:

1. Start Money. You will see the sign in screen.
2. On the File menu, click New.
3. Type a file name such as Test, and then click OK.
4. Click Next.
5. Review the Online privacy and security agreement, and then click Accept.
6. Click I already have Passport Network credentials, and then click Next.
7. Enter the Windows Live ID that you used to purchase Money, and then click Next.
8. Click Next.
9. Click Skip account setup, and then click Finish to complete the setup of the new file.

Step 2: Restart the computer and then start Money to download additional components

1. Restart the computer, and then start Money.
2. If you are prompted to download additional components, click Yes. When this download is finished, you will receive a message that states that the download is finished. Restart the computer, and then open the Test Money file that you created in the "Step 1: Verify the Windows Live ID credentials" section. Sign in by using your Windows Live ID. Money should now update and should no longer appear as the Trial version.
3. You can now open your Money data file and continue to work. To do this, start Money, on the File menu, click the Money data file that you want to select from the list.

If Money still appears as the Trial version, continue to Method 3.

Method 3: Troubleshoot the Money installation

Money 2007 and Money Plus

Visit the following Web site, and then use the credentials that were sent in the e-mail message confirmation from Digital River: Note This Web site was mentioned in your purchase confirmation e-mail message. If you experience any difficulty when you try to access this Web site, contact the Microsoft Online Store:

• Telephone: 952-646-5047
• E-mail: microsoftmoney.cs@digitalriver.com (mailto:microsoftmoney.cs@digitalriver.com)

Money 2005 and Money 2006

1. Visit the following MSN Web site, and then log on by using your Windows Live ID:
   https://billing.msn.com (https://billing.msn.com)
   This Web site will show you the version of the Microsoft Money download that is associated with your Windows Live ID. After you confirm that your Windows Live ID is associated to the full Money version, go to step 2. If you see that your download purchase has been canceled, telephone Microsoft Billing at 1-866-672-4551.
2. Close Money, and then close all the programs that are running on the computer.
3. If you have any firewall software installed on the computer, enter an exception that gives Money access. If you are not sure how to do this, see the product documentation or visit the Helpdesk for your firewall.
4. After the exception is enabled in the firewall software, start Money, and then log on to the Money data file again by using the Windows Live ID that you used to purchase the program. Give the program several minutes.
5. If you are prompted to download additional components, click Yes.
   
   When this download is finished, you receive a message that states that the download is finished.
6. Restart the computer, and then log back on to your Money data file by using your Windows Live ID.

Money should be updated and should no longer appear as the Trial version. If you are not prompted to download additional components, check whether Money still appears as the Trial version. If Money still appears as the Trial version, continue to Method 4.

Method 4: Remove and then reinstall Money

If you have made sure that you are logged on by using the correct Windows Live ID and that there are no firewall programs that are interfering with Money’s download, the problem may be the Trial installation. To troubleshoot this issue, remove and then reinstall Money. To do this, follow these steps:

1. Remove Money.
   For more information about how to remove and reinstall Microsoft Money, click the following article number to view the article in the Microsoft Knowledge Base:
   895866  (http://support.microsoft.com/kb/895866/ ) How to remove and reinstall Microsoft Money
2. After you install Money, start Money, and then log on by using the same Windows Live ID that you used to purchase the program.

For more information about how to obtain Microsoft Money Trial Edition, visit the following Microsoft Web site:If you have to reinstall Money 2006 by using the following MSN Web site, you must change the date to 12/31/2006: If you do not change the date, you receive an error message that states that Money 2006 has expired upon installation.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.