Article ID: 890055 - View products that this article applies to.
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When you run a software inventory on an Advanced Client that is running Microsoft Systems Management Server (SMS) 2003 with Service Pack 1 (SP1), an access violation may occur in the SMS Agent Host service (Ccmexec.exe). When this problem occurs, the SMS Agent Host service stops responding. You may also receive the following error message:
The instruction at "memory_address" referenced memory at "memory_address". The memory could not be "written".
Click on OK to terminate the program
Click on CANCEL to debug the program
Service pack informationTo resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/885643/ )How To obtain the latest Systems Management Server 2003 service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------------ 20-Oct-2004 10:35 2.50.3174.1107 59,904 Invdatastore.dll
Hotfix installation instructionsApply this hotfix to each SMS 2003 SP1 Advanced client in the SMS hierarchy. Also, apply the hotfix to your central site server. When you apply the hotfix, you may automatically create the SMS package and program that you will use to distribute the hotfix. To create the package and program and to distribute the hotfix, follow these steps.
Create the package and program
Distribute the hotfix
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
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