An "Access denied error" entry is added to the Ccm.log file if the client push process tries to install the Advanced Client on an SMS 2003 site server

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SYMPTOMS

The Microsoft Systems Management Server (SMS) 2003 client push process does not install the Advanced Client on some SMS site servers. However, this symptom does not occur if the domain controller is assigned to the "PDC Emulator" operations master role (also known as flexible single master operations or FSMO). Additionally, one of the following errors appears in the Ccm.log file on the site server, where Computer is the computer name of the SMS site server:

First attempt to copy file "C:\SMS\bin\I386\MobileClient.tcf" to
"\\Computer\admin$\system32\ccmsetup\MobileClient.tcf" failed (5)
Access denied error, but can't get attributes for file (5)
Copying file "C:\SMS\bin\I386\ccmsetup.exe" to
"\\Computer\admin$\system32\ccmsetup\ccmsetup.exe"
First attempt to copy file "C:\SMS\bin\I386\ccmsetup.exe" to
"\\Computer\admin$\system32\ccmsetup\ccmsetup.exe" failed (5)
Access denied error, but can't get attributes for file (5) Error copying files defined in the TCF file (5)
TCF = C:\SMS\bin\I386\MobileClient.tcf
Source Dir = C:\SMS
Dest Dir = \\Computer\admin$\system32\ccmsetup
Failed to install CCM Client Bootstrap component on client (5)

Copying client files to \\Computer\admin$\system32\ccmsetup.
Copying file "C:\SMS\bin\I386\MobileClient.tcf" to
"\\Computer\admin$\system32\ccmsetup\MobileClient.tcf"
ERROR: Unable to open the service control manager on machine "Computer", error = 5
Failed to open the SCM on machine Computer (5)
Failed to install CCM Client Bootstrap component on client (5)

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 (http://support.microsoft.com/kb/885643/ ) How To obtain the latest Systems Management Server 2003 service pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have SMS 2003 Service Pack 1 (SP1) to install this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

SMS 2003 Service Pack 1

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   20-Oct-2004  08:00  2.50.3174.1112    237,568  Ccm.dll

SMS 2003 International Client Pack 1 (ICP1)

The SMS 2003 International Client Pack 1 version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   20-Oct-2004  08:00  2.50.3174.1112    237,568  Ccm.dll

SMS 2003 International Client Pack 2 (ICP2)

The SMS 2003 International Client Pack 2 version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   20-Oct-2004  08:00  2.50.3174.1112    237,568  Ccm.dll

Installation instructions

To install this hotfix, follow these steps, where xxx is ENU, ICP1, or ICP2:

Create a new folder, and then copy the Sms2003-sp1-kb890193-x86-xxx.exe file to the new folder.
Share the new folder that you created in step 1, and then make sure that your SMS site servers can access the new folder.
On each SMS site server, log on as an administrator, and then connect to the folder that you created in step 1.
Quit the SMS Administrator Console if it is running.
Run the Sms2003-sp1-kb890193-x86-xxx.exe file, and then follow the instructions in the wizard.

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WORKAROUND

To work around this problem, manually install the Advanced Client on the SMS 2003 site server.

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MORE INFORMATION

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.

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