Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
"This application must be installed before you can use it" error message when you try to start a program that was installed by using Windows Installer in Windows 2000
Article ID: 890212 - View products that this article applies to.
After you install a program that uses the Microsoft Windows Installer, you may receive the following error message when you try to start the program:
When you open the Add or Remove Programs item in Control Panel, you see that some programs that are installed on your computer may not appear in the list of currently installed programs.
This application must be installed before you can use it.
Note Programs that use the Windows Installer include Microsoft Office programs.
This problem occurs if the following conditions are true:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 17-Jun-2004 23:05 5.0.2195.6951 46,352 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 17-Jun-2004 23:05 5.0.2195.6945 231,184 Gdi32.dll 17-Jun-2004 23:05 5.0.2195.6946 712,464 Kernel32.dll 24-Mar-2004 02:17 5.0.2195.6898 37,136 Mf3216.dll 24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll 17-Jun-2004 23:05 5.0.2195.6928 335,120 Msgina.dll 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 02-Dec-2004 14:27 5.0.2195.7004 6,272,512 Sp3res.dll 24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll 09-Dec-2004 06:13 5.0.2195.7002 393,488 Userenv.dll 10-Aug-2004 03:51 5.0.2195.6966 1,632,624 Win32k.sys 24-Aug-2004 22:59 5.0.2195.6970 182,544 Winlogon.exe 17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll 17-Jun-2004 23:05 5.0.2195.6946 712,464 Kernel32.dll 10-Aug-2004 03:51 5.0.2195.6966 1,632,624 Win32k.sys 17-Jun-2004 23:05 5.0.2195.6946 244,496 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
When you delete a profile by using the System item in Control Panel, the DeleteProfile function is called. When the DeleteProfile function removes a profile that is associated with the Windows Installer, the following registry subkey is removed:
This registry subkey contains information that is required to start some programs. When you apply this hotfix, the DeleteProfile function no longer removes this subkey.
Note The security identifier (SID) of the local system account is S-1-5-18.
For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:
816915For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 890212 - Last Review: October 26, 2006 - Revision: 1.6