Article ID: 890352 - View products that this article applies to.
When a program that is running on a Microsoft Windows Server 2003-based computer tries to write data to a volume mount point, your program may stop responding. The following events are logged to the System log:
Event message 1
Event Type: Warning
Event message 2
Data: 0000: 00040004 00560002 00000000 80040032 0010: 00000000 c000020c 00000000 00000000 0020: 00000000 00000000 c000020c
Event Type: Information
This problem occurs when the program writes to a volume mount point that is located on a storage area network (SAN) that is connected by using a Universal Naming Convention (UNC) connection.
Note This problem does not occur when the program writes to a volume that is connected by using a drive letter mapping.
This problem occurs because data transfers from the client to the server do not progress. Subsequently, Windows disconnects from the volume mount point. Therefore, Windows cannot write to the volume mount point.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 32-bit versions
Date Time Version Size File name ---------------------------------------------------------- 11-Jan-2005 10:43 5.2.3790.247 2,407,936 Ntkrnlmp.exe 11-Jan-2005 10:06 5.2.3790.247 2,064,896 Ntkrnlpa.exe 11-Jan-2005 10:06 5.2.3790.247 2,109,952 Ntkrpamp.exe 11-Jan-2005 10:48 5.2.3790.247 2,208,768 Ntoskrnl.exe 11-Jan-2005 10:44 5.2.3790.247 355,840 Srv.sys
Windows Server 2003, Enterprise Edition for Itanium-based Systems
Date Time Version Size File name ---------------------------------------------------------- 11-Jan-2005 10:34 5.2.3790.247 5,606,912 Ntkrnlmp.exe 11-Jan-2005 10:34 5.2.3790.247 994,304 Srv.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about mount point volumes, click the following article number to view the article in the Microsoft Knowledge Base:
205524For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/205524/ )How to create and manipulate NTFS junction points
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software
Article ID: 890352 - Last Review: July 24, 2007 - Revision: 1.11
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