A Microsoft CRM 1.2 hotfix rollup is available that fixes the problems that are described in Microsoft Knowledge Base articles 835309, 839157, 870577, 883463, 890587, and 890589

A Microsoft Business Solutions CRM 1.2 hotfix rollup is available that fixes the problems that are described in the following Microsoft Knowledge Base articles:

Hotfix rollup information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Microsoft CRM that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Apply this hotfix rollup to computers that are running Microsoft CRM 1.2 Server. To enable this hotfix, you must complete the following additional steps after you apply this hotfix rollup:

1. Add three new registry entries to enable this hotfix rollup. To do this, follow these steps.
   
   Notes
   • Before you can move users between business units or before you can reassign business units, these new registry entries must exist and must have a value of 1.
   • When you are not moving users between business units or when you are not reassigning business units, you can return Microsoft CRM to its default functionality. To do this, set the values of the registry entries back to 0.
   1. On the Microsoft CRM server, click Start, click Run, type regedit, and then click OK.
   2. Locate and then click the following subkey:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
   3. On the Edit menu, point to New, and then click DWORD value.
   4. Type AllowBusinessReparentingHotfix, and then press ENTER.
   5. Right-click AllowBusinessReparentingHotfix, and then click Modify.
   6. In the Value Data box, type 1, and then click OK.
   7. On the Edit menu, point to New, and then click DWORD value.
   8. Type DetachRoleGroupsFromParentForcibly, and then press ENTER.
   9. Right-click DetachRoleGroupsFromParentForcibly, and then click Modify.
   10. In the Value Data box, type 1, and then click OK.
   11. On the Edit menu, point to New, and then click DWORD value.
   12. Type FixUserBusinessUnit, and then press ENTER.
   13. Right-click FixUserBusinessUnit, and then click Modify.
   14. In the Value Data box type 1, and then click OK.
   15. Quit Registry Editor.
2. Restart the Microsoft CRM Security Service on the Microsoft CRM server. To do this, follow these steps:
   1. Click Start, click Run, type the following, and then click OK:
      net stop “microsoft crm security service”
   2. After the Microsoft CRM Security Service stops, click Start, click Run, type the following, and then click OK:
      net start “microsoft crm security service”
3. Run the Administrative Operations Tool, and then use the Repair Object Security operation.
   
   For more information about the Administrative Operations Tool, click the following article number to view the article in the Microsoft Knowledge Base:
   893102  (http://support.microsoft.com/kb/893102/ ) How to obtain and use the Administrative Operations Tool in Microsoft CRM 1.2
4. Run the CRMADRecovery tool.
   
   For more information about fixing the data visibility issues, click the following article number to view the article in the Microsoft Knowledge Base:
   835309  (http://support.microsoft.com/kb/835309/ ) Managers may not be able to see a Microsoft CRM user's records, and Microsoft CRM Sales for Outlook client users may not be able to see their records in the Outlook client after they go offline
   For more information about the CRMADRecovery tool, click the following article number to view the article in the Microsoft Knowledge Base:
   893106  (http://support.microsoft.com/kb/893106/ ) How to obtain and use the CRMADRecovery Tool in Microsoft CRM 1.2
5. If any users were moved between business units before you applied this hotfix rollup, contact Microsoft Product Support Services to correct the problems.

Prerequisites

To apply this hotfix rollup, you must have Microsoft CRM 1.2 installed.

Removal information

To remove this hotfix rollup from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel.

System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Windows Server 2003 or Windows 2000. The Spuninst.exe utility is located in the %windir%\$NTUninstallKB890424$\Spuninst folder.
For more information about how to remove hotfixes and about the Update.exe command-line switches, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

If you are prompted, restart the computer after you apply this hotfix rollup. You do not have to restart your client computers after you install this hotfix rollup.

File information

The English version of this hotfix rollup has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Many of the operations and the problems that are addresses by this hotfix rollup involve larger Microsoft CRM databases. For information about how to tune and how to optimize the performance of Microsoft CRM, see the "Optimizing the Performance of Microsoft CRM 1.2" white paper. To obtain this white paper, visit the following Microsoft Web site: For more information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base: