Article ID: 890474 - View products that this article applies to.
In a Microsoft Office 2003 document, when you click a hyperlink that is supposed to open another document, you may experience the following symptoms:
To fix this problem, install the latest Office 2003 service pack. If you cannot install the latest Office 2003 service pack for some reason, you can obtain a hotfix that will also fix this problem. However, after you install the hotfix, there are some additional steps that you will have to take to fix the problem.
How to obtain the latest service packThis problem is fixed in Office 2003 Service Pack 2. To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/870924/ )How to obtain the latest service pack for Office 2003
After you install Office 2003 Service Pack 2, determine whether the problem is fixed. If it is not fixed, you can try the steps in the "Workaround" section. Or, you can contact support
How to obtain the hotfixThis issue is fixed in the Office 2003 post-Service Pack 1 hotfix package that is dated November 25, 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
890472After you install this hotfix, you have to enable the fix. To have us do this for you, go to the "Fix it for me" section. If you would rather do this yourself, go to the "Let me fix it myself" section.
(http://support.microsoft.com/kb/890472/ )Description of the Office 2003 post-Service Pack 1 hotfix package: November 25, 2004
Fix it for meTo fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box and follow the steps in this wizard.
Fix this problem
Microsoft Fix it 50080
Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Now go to the "Did this fix the problem?" section.
Let me fix it myselfImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To enable this hotfix, follow these steps:
Check whether the problem is fixed. If it is fixed, you are finished with this article. If it is not fixed, you can try the steps in the "Workaround" section, or you can contact support
If this problem occurs even after you install Office 2003 Service Pack 2 or after you apply the hotfix and registry modification, use one of the following methods to work around this problem.
Method 1: Disable the "Update Links on Save" optionThis method prevents Microsoft Office Excel, Microsoft Office Word, and Microsoft Office PowerPoint from changing the hyperlink that you created. Additionally, this method prevents possible damage to the link format. The Update Links on Save option is an Office-wide option. For example, if you change the option in Word, the option is automatically changed in Excel and in PowerPoint.
Method 2: Manually set the file locationWhen you create the hyperlink, use the Link to File dialog box to create the hyperlink instead of typing the path.
This problem may occur if all the following conditions are true:
Article ID: 890474 - Last Review: October 9, 2011 - Revision: 7.0