Article ID: 890555 - Last Review: October 25, 2007 - Revision: 2.3 The Store.exe process may unexpectedly quit at random times in Exchange 2000 Server or in Exchange Server 2003
On This PageSYMPTOMSOn a computer that is running Microsoft Exchange Server 2003 or Microsoft Exchange 2000 Server, the Store.exe process may unexpectedly quit at random times. If you have a debugger installed, a user crash dump file is created.
CAUSEThis problem may occur if the following conditions are true:
RESOLUTIONMicrosoft Exchange Server 2003Hotfix informationNo hotfix is currently available to resolve this problem.Microsoft Exchange 2000 ServerHotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.PrerequisitesBecause of file dependencies, you must have both the following updates installed to apply this hotfix:
Restart requirementYou do not have to restart your computer after you apply this hotfix. However, the Microsoft Exchange Information Store service together with all its dependant services are automatically stopped, and then restarted when you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Date Time Version Size File name -------------------------------------------------------------- 21-Dec-2004 05:09 6.0.6617.33 2,330,624 Mdbmsg.dll 21-Dec-2004 06:05 6.0.6617.33 4,698,112 Store.exe STATUSMicrosoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATION For additional information, click the following article number to view the article in the Microsoft Knowledge Base: 824684
(http://support.microsoft.com/kb/824684/
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Description of the standard terminology that is used to describe Microsoft software updates For additional information, click the following article number to view the article in the Microsoft Knowledge Base: 817903
(http://support.microsoft.com/kb/817903/
)
New naming schema for Exchange Server software update packages | Article Translations
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