The image is not printed when you use the EngStretchBlt function or the Graphics::DrawImage method to print to a PCL-5 printer in Windows 2000

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Article ID: 890749 - View products that this article applies to.
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SYMPTOMS

When you programmatically send an image to a Unidrv PCL-5 printer by using the EngStretchBlt function or by using the Graphics::DrawImage method, the image is not printed.

CAUSE

This problem may occur if the following conditions are true:
  • You print to the Unidrv PCL-5 printer by using Vector Mode graphics.
  • The Unidrv PCL-5 printer is running on a Microsoft Windows 2000-based computer.
  • The Graphics::DrawImage method is called. Or, the EngStretchBlt function is called, and the width and the height of the prclDest parameter are larger than the width and the height of the destination surface that is defined by the psoDest parameter.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, you must be running Windows 2000 Service Pack 3 (SP3) or Windows 2000 Service Pack 4 (SP4) to install this hotfix. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   17-Jun-2004  23:05  5.0.2195.6951      46,352  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
   17-Jun-2004  23:05  5.0.2195.6945     231,184  Gdi32.dll        
   17-Jun-2004  23:05  5.0.2195.6946     712,464  Kernel32.dll     
   24-Mar-2004  02:17  5.0.2195.6898      37,136  Mf3216.dll       
   24-Mar-2004  02:17  5.0.2195.6824      54,544  Mpr.dll          
   17-Jun-2004  23:05  5.0.2195.6928     335,120  Msgina.dll       
   24-Mar-2004  02:17  5.0.2195.6892      90,264  Rdpwd.sys
   02-Dec-2004  14:27  5.0.2195.7004   6,272,512  Sp3res.dll       
   24-Mar-2004  02:17  5.0.2195.6897     403,216  User32.dll       
   05-Aug-2003  22:14  5.0.2195.6794     385,808  Userenv.dll      
   03-Dec-2004  13:50  5.0.2195.7008   1,632,816  Win32k.sys
   24-Aug-2004  22:59  5.0.2195.6970     182,544  Winlogon.exe     
   17-Jun-2004  23:05  5.0.2195.6946     244,496  Winsrv.dll       
   17-Jun-2004  23:05  5.0.2195.6946     712,464  Kernel32.dll     
   03-Dec-2004  13:50  5.0.2195.7008   1,632,816  Win32k.sys
   17-Jun-2004  23:05  5.0.2195.6946     244,496  Winsrv.dll       

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 890749 - Last Review: October 27, 2013 - Revision: 1.5
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbprint kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB890749

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