Article ID: 891020 - Last Review: October 9, 2011 - Revision: 2.0

The images in a Web archive (.mht) file no longer appear when you view the .mht file in an operating system other than Windows Server 2003

Hotfix download is availableHotfix Download Available
View and request hotfix downloads
View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
For a Microsoft Windows XP Service Pack 2 version of this article, see 891019  (http://support.microsoft.com/kb/891019/ ) .
For a Microsoft Windows XP Service Pack 1 version of this article, see 895394  (http://support.microsoft.com/kb/895394/ ) .

On This Page

Expand all | Collapse all

SYMPTOMS

The images in a Web archive (.mht) file no longer appear when you view the .mht file in an operating system other than the Microsoft Windows Server 2003 operating system where the .mht file is stored. Instead of the images, you may see an image placeholder, such as a blank box.

This problem occurs when the following conditions are true:
  • You created the .mht file by using Microsoft Collaboration Data Objects for Windows 2000 (CDOSYS) with the CreateMHTMLBody method.
  • The file paths of the images in the .mht file contain a space or the "%20" blank space code.
Back to the top

CAUSE

This problem occurs because the CreateMHTMLBody method does not correctly handle spaces in the file paths of the images. The CreateMHTMLBody method replaces spaces with the "%20" blank space code.
Back to the top

RESOLUTION

Note This resolution fixes only newly created Web archive files. This resolution does not fix any previously created Web archive files.
Back to the top

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest Windows Server 2003 service pack
Back to the top

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit x86-based versions
   Date         Time   Version          Size  File name
   -----------------------------------------------------
   09-Mar-2005  04:50  6.5.6748.0  2,041,856  Cdosys.dll
Windows Server 2003, 64-bit Itanium-based versions
   Date         Time   Version          Size  File name    Platform
   ----------------------------------------------------------------
   08-Mar-2005  12:49  6.5.6748.0  3,437,056  Cdosys.dll   IA-64
   08-Mar-2005  12:50  6.5.6748.0  2,041,856  Wcdosys.dll  x86
Back to the top

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 1.
Back to the top

MORE INFORMATION

For more information about the CreateMHTMLBody method, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms527024.aspx (http://msdn2.microsoft.com/en-us/library/ms527024.aspx)
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
Back to the top
APPLIES TO
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
Back to the top
Keywords: 
kbautohotfix kbwinserv2003sp1fix kbbug kbfix atdownload kbwinserv2003presp1fix kbhotfixserver kbqfe KB891020
Back to the top