Article ID: 891108 - View products that this article applies to.
After you connect a TV tuner to a universal serial bus (USB) port on your Microsoft Windows XP Media Center Edition 2005-based computer, you may receive the following error message when you try to watch live TV:
When you restart Media Center or restart your computer, the problem is not resolved.
No Tuner Available
No TV tuner cards are configured to work with Media Center. Go to TV Settings and setup your TV signal.
This problem occurs if the TV tuner does not have a unique serial ID, and you connected the TV tuner to a different USB port when you configured Media Center. In this scenario, when you reconnect the TV tuner to a different USB port, Media Center does not detect the TV tuner.
To work around this problem, use one of the following methods:
For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-usSee the "More Information" section for more information about this issue.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Media Center Technical SupportBecause Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.