It may take a long time to start InfoPath 2003 after you install InfoPath 2003 Service Pack 1

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Article ID: 891164 - View products that this article applies to.
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SYMPTOMS

When you start Microsoft Office InfoPath 2003, it may take an unexpectedly long time for the page to appear. This issue occurs the first time that you start InfoPath 2003 after you install InfoPath 2003 Service Pack 1 (SP1).

CAUSE

This issue occurs if the Solution Cache folder that is on your computer is larger than 8 MB. InfoPath 2003 converts your cached InfoPath forms from the Solution Cache folder to the FormCache1 folder when you start InfoPath 2003 SP1 for the first time.

Note The forms cache is called Solution Cache InfoPath 2003 and it is called FormCache1 in InfoPath 2003 SP1.

MORE INFORMATION

If you quit InfoPath 2003 before the conversion is complete by killing the InfoPath process, the FormCache1 folder will be emptied of the files. To fully update the cache again, you must manually delete the FormCache1 folder and then reopen InfoPath 2003 SP1.

To do this, follow these steps:
  1. Click Start, click Run, type the following command, and then click OK:
    "C:\Documents and Settings\UserName\Local Settings\Application Data\Microsoft\InfoPath"
    Notes
    • Replace UserName is your Microsoft Windows user name.
    • Include the quotation marks when you type the path.
  2. Right-click FormCache1, and then click Delete.
  3. Start InfoPath 2003 (SP1).

    Note You must be patient when you wait for InfoPath to perform the solution cache migration. This slowness will only occur the first time that you start InfoPath after you update to SP1.

Properties

Article ID: 891164 - Last Review: September 22, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Office InfoPath 2003
Keywords: 
kbupdateissue kbupgrade kbconversion kbinfo kbtshoot kbprb KB891164

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