Description of the Word 2003 post-Service Pack 1 hotfix package: December 18, 2004

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Article ID: 891437
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Summary

Microsoft has released the Word 2003 post-Service Pack 1 hotfix package for Microsoft Office Word 2003. This article describes the following items about the hotfix package:
  • Issues that the hotfix package fixes
  • Prerequisites for installing the hotfix package
  • Whether you must restart your computer after you install the hotfix package
  • Whether the hotfix package is replaced by any other hotfix package
  • Whether you must make any registry changes to use one or more of the hotfixes in the package
  • The files that the hotfix package contains

INTRODUCTION

This article describes the Microsoft Office Word 2003 issue that is fixed in the Word 2003 post-Service Pack 1 hotfix package that is dated December 18, 2004.

Issues that the hotfix package fixes

This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
  • When you run a Microsoft Visual Basic for Applications (VBA) macro that continually calls the GetPoint method, Word 2003 may stop responding and you receive the following error message:
    Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience.

    To see what data this error report contains, click here.
    When you view the data in the error report, the report contains an error signature that is similar to the following error signature:
    Application name  Application version  Module name   Module version  Offset
    -----------------------------------------------------------------------------
    Winword.exe       11.0.6359.0          Kernel32.dll  5.1.2600.2180   0001eb33
    
    Note The GetPoint method returns the screen coordinates of the specified range or shape.

More information

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The following list contains prerequisites for the hotfix package:
  • The optimized version of this hotfix is a post-Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed. For additional information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:
    842532 Description of Office 2003 Service Pack 1
  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with SP1 installed or without SP1 installed. However, we have tested this hotfix more extensively on Office 2003 with SP1 than we have on Office 2003 without SP1. If you install this hotfix on a computer that is running Office 2003 without SP1, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is replaced by a later hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
892399 Description of the Word 2003 post-Service Pack 1 hotfix package: January 19, 2005

Registry information

You must create or modify registry keys to enable the hotfix that this package contains.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Download information
Date         Time   Version        Size       File name
-------------------------------------------------------------------------
04-Jan-2005  15:10  5.0.2919.6304  6,650,400  Office2003-kb891437-glb.exe
Microsoft Windows Installer .msp file information
Date         Time   Size       File name
-----------------------------------------------------------------------
18-Dec-2004  11:10  9,304,576  Winwordff.msp (full-file/administrative)
18-Dec-2004  09:28  2,581,504  Winwordop.msp (optimized)
After the hotfix is installed, the global version of this hotfix has the file attributes (or later) that are listed in the following table:
Date         Time   Version      Size        File name
--------------------------------------------------------
17-Dec-2004  01:24  11.0.6416.0  12,052,168  Winword.exe
Additional notes
  • For additional information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
  • For additional information about the differences between the two .msp files, see the "Strategies for Updating Office 2003 Installations" topic. To see this topic, visit the following Microsoft Web site:

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office 2003 Service Pack 2.

References

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 891437 - Last Review: July 12, 2012 - Revision: 6.0
Keywords: 
kbautohotfix kbqfe kbhotfixserver kboffice2003sp2fix kbprogramming kbautomation kbvba kbbug kbfix kbhotfixrollup kboffice2003presp2fix KB891437

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