When you try to move or to remove a folder that contains many subfolders in Outlook, the Microsoft Exchange Information Store service stops responding, and event 9673 is recorded on the Exchange Server 2003 computer

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Article ID: 891504 - View products that this article applies to.
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SYMPTOMS

When you try to move or to remove a folder that contains many subfolders in Microsoft Outlook, the Microsoft Exchange Information Store service (Store.exe) may stop responding. Additionally, one of the following events may be recorded in the Application log on the Microsoft Exchange Server 2003 computer:

Event 1

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9673
Description: An exception with code 0xc00000fd was thrown in module C:\Exchsrvr\bin\ESE.dll; some parameters and their values were <Exception address - 77bc6448>. A significant section of the call stack is in the data section.

Event 2

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9673
Description: An exception with code 0xc00000fd was thrown in module C:\WINNT\system32\kernel32.dll; some parameters and their values were <Exception address - 77e72f83>. A significant section of the call stack is in the data section. For more information, click http://search.support.microsoft.com/search/?adv=1.

CAUSE

This problem may occur when a user creates many deeply-nested subfolders in a mailbox folder. Because of the deeply-nested subfolder hierarchy, a very large number of recursion calls occurs when you try to move the folder or to remove the folder. This exceeds the maximum stack size in Exchange 2003. In this scenario, a stack overflow occurs, and the Microsoft Exchange Information Store service stops responding.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, your computer must be running Exchange Server 2003 Service Pack 1 (SP1) to install this hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart your computer after you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   -----------------------------------------------------------------------
   24-Jan-2005  23:28                        186  Blank.htm
   05-Aug-2004  01:59                        884  Ctrl_calendar.css
   24-Jan-2005  23:29                      8,454  Ctrl_calendar.htc
   24-Jan-2005  23:28                     32,093  Ctrl_calendar.js
   24-Jan-2005  23:29                      4,408  Ctrl_calendarview.css
   24-Jan-2005  23:29                     12,910  Ctrl_calendarview.htc
   24-Jan-2005  23:28                     76,663  Ctrl_calendarview.js
   05-Aug-2004  01:59                        489  Ctrl_calendarviewprn.css
   02-Jun-2004  23:57                     12,985  Ctrl_calviewdaily.xsl
   14-Dec-2004  20:57                     12,374  Ctrl_calviewmonthly.xsl
   02-Jun-2004  23:57                      8,425  Ctrl_calviewweekly.xsl
   24-Jan-2005  23:29                        986  Ctrl_ctxtmenu.htc
   24-Jan-2005  23:28                      4,920  Ctrl_ctxtmenu.js
   24-Jan-2005  23:29                      3,565  Ctrl_datepicker.htc
   05-Aug-2004  01:58                     35,382  Ctrl_datepicker.js
   24-Jan-2005  23:29                      6,575  Ctrl_formatbar.htc
   24-Jan-2005  23:28                     19,094  Ctrl_formatbar.js
   24-Jan-2005  23:29                      1,658  Ctrl_freebusy.css
   24-Jan-2005  23:29                      1,349  Ctrl_freebusy.htc
   24-Jan-2005  23:28                     35,039  Ctrl_freebusy.js
   24-Jan-2005  23:29                      3,068  Ctrl_message.htc
   24-Jan-2005  23:28                     16,027  Ctrl_message.js
   24-Jan-2005  23:29                      6,636  Ctrl_mimeformatbar.htc
   05-Aug-2004  01:58                     11,742  Ctrl_mimeformatbar.js
   24-Jan-2005  23:29                      1,352  Ctrl_notify.htc
   05-Aug-2004  01:58                        473  Ctrl_notify.js
   05-Aug-2004  01:58                      5,694  Ctrl_poll.js
   24-Jan-2005  23:29                      1,351  Ctrl_reminder.htc
   24-Jan-2005  23:28                      8,482  Ctrl_reminder.js
   24-Jan-2005  23:29                        864  Ctrl_tabpages.htc
   05-Aug-2004  01:58                      1,408  Ctrl_tabpages.js
   24-Jan-2005  23:29                      2,736  Ctrl_tree.htc
   24-Jan-2005  23:28                     26,880  Ctrl_tree.js
   24-Jan-2005  23:29                      2,470  Ctrl_tree_pf.htc
   24-Jan-2005  23:28                     26,286  Ctrl_tree_pf.js
   02-Jun-2004  23:58                      1,909  Ctrl_tree_pf.xsl
   24-Jan-2005  23:29                      3,115  Ctrl_view.htc
   24-Jan-2005  23:28                     73,451  Ctrl_view.js
   14-Dec-2004  20:57                     42,533  Ctrl_view.xsl
   25-Jan-2005  00:18  6.5.7232.72     1,086,464  Davex.dll        
   24-Jan-2005  23:28                      6,183  Dlg_anr.js
   23-Aug-2004  18:59                      6,915  Dlg_editname.js
   24-Jan-2005  23:28                     22,901  Dlg_editrule.js
   24-Jan-2005  23:28                      4,184  Dlg_editsignature.js
   24-Jan-2005  23:28                     19,095  Dlg_gal.js
   23-Aug-2004  18:59                      6,035  Dlg_gallookup.js
   24-Jan-2005  23:28                      7,137  Dlg_junk.js
   24-Jan-2005  23:28                      4,942  Dlg_movecopy.js
   24-Jan-2005  23:28                      2,963  Dlg_newfolder.js
   24-Jan-2005  23:28                     18,270  Dlg_options.js
   05-Aug-2004  01:59                     19,887  Dlg_recurrence.js
   24-Jan-2005  23:28                     27,575  Dlg_reminder.js
   24-Jan-2005  23:28                      9,487  Dlg_rules.js
   24-Jan-2005  23:29                     15,404  Dlg_spell.js
   24-Jan-2005  23:29                     22,594  Dlg_taskrecurrence.js
   05-Aug-2004  01:59                      9,893  Dl_appointment.js
   05-Aug-2004  01:59                      7,835  Dl_composeapptrecurr.js
   24-Jan-2005  23:29                      4,380  Dl_composecommon.js
   05-Aug-2004  01:59                     14,895  Dl_composetaskrecurr.js
   24-Jan-2005  23:29                      6,165  Dl_contact.js
   05-Aug-2004  01:59                      3,687  Dl_folderview.js
   24-Jan-2005  23:29                      3,788  Dl_junk.js
   24-Jan-2005  23:29                      7,357  Dl_misc.js
   24-Jan-2005  23:29                      5,441  Dl_options.js
   05-Aug-2004  01:59                     13,263  Dl_task.js     
   25-Jan-2005  00:18  6.5.7232.72     2,567,168  Exoledb.dll      
   05-Aug-2004  01:59                      4,141  Frm_attach.js
   24-Jan-2005  23:29                     28,843  Frm_composeappt.js
   24-Jan-2005  23:29                     14,381  Frm_composecdl.js
   24-Jan-2005  23:29                     27,724  Frm_composecontact.js
   24-Jan-2005  23:29                     14,464  Frm_composenote.js
   24-Jan-2005  23:29                     10,429  Frm_composepost.js
   24-Jan-2005  23:29                     31,404  Frm_composetask.js
   24-Jan-2005  23:29                      6,319  Frm_forwardmeeting.js
   05-Aug-2004  01:59                        493  Frm_logoff.js
   24-Jan-2005  23:29                     25,359  Frm_mimecommon.js
   24-Jan-2005  23:29                     49,641  Frm_mimenote.js
   24-Jan-2005  23:29                      4,314  Frm_mimepreviewpane.js
   24-Jan-2005  23:29                      2,418  Frm_previewpane.js
   24-Jan-2005  23:29                     11,328  Frm_readappt.js
   24-Jan-2005  23:29                      6,099  Frm_readnote.js
   24-Jan-2005  23:29                      4,984  Frm_readpost.js
   24-Jan-2005  23:29                      3,448  Frm_readreports.js
   24-Jan-2005  23:29                      5,068  Frm_readtask.js
   24-Jan-2005  23:29                      1,932  Owaprint.css
   24-Jan-2005  23:29                     10,499  Owastyle.css
   24-Jan-2005  23:29                      1,702  Owastyledl.css
   25-Jan-2005  01:32  5.3.18.6          316,672  Setupmcl.exe     
   24-Jan-2005  23:29                      1,060  Sps.css
   05-Aug-2004  01:59                        216  Style-chs30.css
   24-Jan-2005  23:29                        203  Style-cht30.css
   05-Aug-2004  01:59                        222  Style-jpn30.css
   05-Aug-2004  01:59                        200  Style-kor30.css
   05-Aug-2004  01:59                        204  Style-large30.css
   05-Aug-2004  01:59                        204  Style30.css
   02-Jun-2004  23:58                      6,941  Tf_galfind.xsl
   02-Jun-2004  23:58                     11,610  Tf_messages.xsl
   02-Jun-2004  23:58                     10,677  Tf_twoline.xsl
   24-Jan-2005  23:29                      1,501  Util_addrval.js
   05-Aug-2004  01:59                      4,293  Util_buttons.js
   24-Jan-2005  23:29                      3,438  Util_calendar.js
   24-Jan-2005  23:29                        877  Util_calmessaging.htc
   24-Jan-2005  23:29                      8,747  Util_calmessaging.js
   24-Jan-2005  23:29                     16,992  Util_forms.js
   24-Jan-2005  23:29                      9,061  Util_mimemsg.js
   24-Jan-2005  23:29                     17,273  Util_owa.js
   24-Jan-2005  23:29                     14,167  Util_recipients.js
   24-Jan-2005  23:29                     27,763  Util_view.js
   19-Oct-2004  17:10                        598  View-webpage.gif
   24-Jan-2005  23:29                      8,134  Vw_calendar.js
   05-Aug-2004  01:59                      1,062  Vw_calendarpart.css
   24-Jan-2005  23:29                        636  Vw_calendarpart.js
   24-Jan-2005  23:29                      1,938  Vw_contact.js
   24-Jan-2005  23:29                      2,659  Vw_dumpster.js
   24-Jan-2005  23:29                      9,646  Vw_message.js
   05-Aug-2004  01:59                      1,612  Vw_messagepart.js
   24-Jan-2005  23:29                     34,462  Vw_navbar.js
   24-Jan-2005  23:29                      8,926  Vw_search.js
   24-Jan-2005  23:29                      5,333  Vw_task.js
   24-Jan-2005  23:29                      3,483  Vw_taskpart.js
   24-Jan-2005  23:27  6.5.7232.72     5,181,440  Wmtemplates.dll  

Hotfix installation information

If your domain has front-end and back-end Exchange servers, you must apply this hotfix to the front-end servers first. Then apply this hotfix to the back-end servers.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 2.

MORE INFORMATION

After you install the hotfix that is described in this article, you may still receive error messages when you try to work with the folders that are described in this article. However, the Microsoft Exchange Information Store service does not crash.

The error messages that you may still receive after you install this hotfix are related to mail folders that contain many deeply-nested subfolders. The following are examples of such scenarios:
  • When you perform an advanced search in Outlook, you may receive the following error message:
    Outlook cannot perform your search. Outlook cannot display this view. There is not enough memory available on the Microsoft Exchange Server computer to perform the action. Contact your system administrator.
    This issue may occur when the size of the folder hierarchy is too large. This behavior is typical based on the size of the folder hierarchy. To prevent this error message, modify your search to include fewer folders.
  • In Outlook, when you try to empty a Deleted Items folder that contains many deeply-nested subfolders, you may receive the following error message:
    Some items could not be deleted. They were either moved or already deleted, or access was denied.
    This issue may occur when you try to delete more than 4,000 messages at the same time. For more information about this error message, click the following article numbers to view the articles in the Microsoft Knowledge Base:
    813593 You receive error messages when you delete many messages in Outlook 2003
    289999 Error messages when you delete large number of messages
    274492 Error messages when too many items are selected
For more information about Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 891504 - Last Review: October 25, 2007 - Revision: 5.3
APPLIES TO
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug KB891504

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