You may receive an empty result when you try to run a report by using the built-in Reporting feature in Systems Management Server 2003 Service Pack 1

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SYMPTOMS

Consider the following scenario: You try to run a report by using the built-in Reporting feature in Microsoft Systems Management Server (SMS) 2003 Service Pack 1 (SP1). Specifically, you use a wildcard character (%, for example) in one or more input boxes in the Reporting feature. In this scenario, you may receive an empty result.

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CAUSE

This issue occurs because not all input boxes in the Reporting feature can handle wildcard characters. For example, this issue occurs if you use a wildcard character in the Software Title box.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 (http://support.microsoft.com/kb/885643/ ) How To obtain the latest Systems Management Server 2003 service pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have SMS 2003 Service Pack 1 (SP1) installed before you install this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   19-Oct-2004  19:55  2.50.3174.1124    605,906  Reportinginstall.exe  
   24-Dec-2003  21:30  2.50.2726.154      40,960  Smsse.dll        
   25-Jan-2005  02:53                        515  Smsconfig.inf
   24-Dec-2003  21:30  2.50.2726.154      40,960  Smsse.dll

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