Article ID: 891565 - View products that this article applies to.
The Microsoft Systems Management Server (SMS) Scheduler component cannot schedule a master send request. This symptom occurs in large SMS hierarchies that have many primary and secondary sites. Additionally, the following error message entry is reported in the SMS\Logs\Sched.log file on the SMS Site Server computer:
This error message entry occurs every time that the SMS Scheduler tries to schedule the send request. Therefore, the list of slave requests for the master request may increase.
~ Cannot open file \\SMSServer\SMS_xxx\inboxes\schedule.box\tosend\0000000n.Ixx. Cause is 2 $$<SMS_SCHEDULER> ~The CRoutingInst::MakeInstructionFile function failed with SMS error 2. $$<SMS_SCHEDULER> ~An error occurred when creating the routing instruction. $$<SMS_SCHEDULER>
This problem occurs because the instruction file for the master send request is deleted. When the instruction file is deleted, the SMS Scheduler converts the accompanying slave send request to a master send request. However, the new master send request cannot be correctly scheduled because the instruction file does not exist.
SMS 2003 service pack informationTo resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/885643/ )How To obtain the latest Systems Management Server 2003 service pack
SMS 2.0 hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesSystems Management Server 2.0 Service Pack (SP) 5 is required to install this hotfix.
Restart requirementYou do not have to restart the computer after you apply this software update.
Hotfix replacement informationThis hotfix does not replace any other software updates. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------------------------------ 29-Apr-2005 21:01 2.0.1493.5202 1,110,248 Sms2.0-sp5-kb891565-x86-enu.exe 25-Feb-2003 17:30 2.0.1493.5202 1,634,208 Basesvr.dll
Hotfix installation instructionsThis hotfix updates the SMS Scheduler component. This hotfix must be applied to all SMS site servers in the SMS hierarchy.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates