If you use Outlook to move a message that has another message attached to the message to the public folder, you receive a "can't move items" error message in Exchange 2000 and in Exchange 2003

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Article ID: 891572 - View products that this article applies to.
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SYMPTOMS

You are assigned the Contributor role in Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003. If you use Microsoft Outlook to move a message that has another message attached to the message to the public folder, you receive one of the following error messages:
  • Can't move items. You do not have sufficient permissions to perform this operation on this object. See the folder contact or your system administrator.
  • Can't move the items. The item could not be moved. It was either already moved or deleted, or access was denied.
Note By default, the Contributor role has Create Items permissions and Folder Visible permissions to the public folder in Exchange Server 2000 and Exchange Server 2003.

RESOLUTION

Exchange Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Exchange 2000 Server

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   19-Jan-2005  20:34  6.0.6617.38     2,338,816  Mdbmsg.dll       
   19-Jan-2005  21:31  6.0.6617.38     4,698,112  Store.exe        
Note Because of file dependencies, this software update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.

Properties

Article ID: 891572 - Last Review: October 25, 2007 - Revision: 3.3
APPLIES TO
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbexchstore kbfix kbexchange2000presp4fix kbbug KB891572

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