FIX: The user forms order may be incorrect after you change form parameters on a Windows XP-based computer

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Article ID: 891647
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SYMPTOMS

On a Microsoft Windows XP-based computer, the form that you use for default printing may not be the form that you expect when the following conditions are true:
  • You change the form parameters to create several custom print forms on a print server.
  • You change the form parameters to use a custom form for default printing.

CAUSE

This problem occurs because the correct order of the user form breaks after you change the form parameters.

Note The cFormOrder value is incorrect after you modify a form. User forms are saved in the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Forms

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows XP with Service Pack 1
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File nameFile versionFile sizeDateTimePlatformSP requirement
Localspl.dll5.1.2600.1620308,73621-Jan-200517:38x86SP1
Spoolss.dll5.1.2600.161268,60821-Jan-200517:38x86SP1
Windows XP with Service Pack 2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Localspl.dll5.1.2600.2601343,04021-Jan-200517:34x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about this problem, click the following article number to view the article in the Microsoft Knowledge Base:
310842 The user forms order may be incorrect after you change form parameters

Properties

Article ID: 891647 - Last Review: October 9, 2011 - Revision: 3.0
Keywords: 
kbautohotfix kbqfe kbHotfixServer kbfix kbbug KB891647

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