Article ID: 891719 - Last Review: June 1, 2006 - Revision: 3.3

FIX: You receive a 17803 error message when you run a SORT or CREATE INDEX operation on a computer that has several GB of physical RAM from SQL Server 2000

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Bug #: 473522 (SQL Server 8.0)

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SUMMARY

This article describes the following about this hotfix release:
  • The issues that are fixed by this hotfix package
  • The prerequisites for installing the hotfix package
  • Whether you must restart your computer after you install the hotfix package
  • Whether the hotfix package is replaced by any other hotfix package
  • Whether you must make any registry changes
  • The files that are contained in the hotfix package
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SYMPTOMS

In Microsoft SQL Server 2000, when you perform a SORT operation or a CREATE INDEX operation on a computer that has several GB of physical RAM, you receive the following error message:
Error: 17803, Severity: 20, State: 14 Insufficient memory available..
When this problem occurs, the performance counter Free pages for the SQLServer:Buffer Manager object will approach 0. Additionally, you may receive the following error message in the SQL Server error log:
LazyWriter: warning, no free buffers found. Buffer Distribution: Stolen=2070184 Free=0 Procedures=600 Inram=0 Dirty=9850 Kept=0 I/O=0, Latched=140, Other=5599226 Buffer Counts: Commited=7680000 Target=7680000 Hashed=5609216 InternalReservation=218 ExternalReservation=466065 Min Free=1536
Note In this error message the most significant information is that the Free value is 0 and the Committed value is typically more than 10 GB.

For a list of previous hotfixes, see the "Microsoft SQL Server 2000 post-Service Pack 3 or Microsoft SQL Server 2000 post-Service Pack 3a hotfixes" section in the following Microsoft Knowledge Base article:
810185  (http://support.microsoft.com/kb/810185/ ) SQL Server 2000 hotfix update for SQL Server 2000 Service Pack 3 and 3a
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CAUSE

This problem occurs when SQL Server allocates lots of buffers from the SQL Server buffer pool. On a computer that has more than 10 GB of physical RAM, SQL Server may be able to allocate memory from the buffer pool faster than the LazyWriter process can remove aged buffers to free memory for new allocations.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for SQL Server 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
290211  (http://support.microsoft.com/kb/290211/ ) How to obtain the latest SQL Server 2000 service pack
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Hotfix information

Prerequisites

You must install SQL Server 2000 Service Pack 3 (SP3). For more information about how to obtain SQL Server 2000 Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:
290211  (http://support.microsoft.com/kb/290211/ ) How to obtain the latest SQL Server 2000 service pack
Additionally, this hotfix requires that you also have SQL Server 2000 hotfix build 2000.80.977 installed. For more information about SQL Server 2000 Post SP3a hotfix build 2000.80.977, click the following article number to view the article in the Microsoft Knowledge Base:
888007  (http://support.microsoft.com/kb/888007/ ) You receive a "The product does not have a prerequisite update installed" error message when you try to install a SQL Server 2000 post-Service Pack 3 hotfix

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

SQL Server 2000, 32-bit versions

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   14-Jan-2005  02:13  2000.80.1001.0    664,128  Autoplt.dll      
   14-Jan-2005  02:09  2000.80.1001.0     78,400  Console.exe      
   14-Jan-2005  02:39  2000.80.1001.0    332,352  Ctasksui.dll     
   14-Jan-2005  02:38  2000.80.1001.0    315,968  Custtask.dll     
   14-Jan-2005  02:02  2000.80.1001.0     33,340  Dbmslpcn.dll     
   14-Jan-2005  02:28  2000.80.1001.0  1,905,216  Dtspkg.dll       
   14-Jan-2005  02:29  2000.80.1001.0    528,960  Dtspump.dll      
   14-Jan-2005  02:27  2000.80.1001.0     41,536  Dtsrun.exe       
   14-Jan-2005  02:43  2000.80.1001.0  1,557,052  Dtsui.dll        
   14-Jan-2005  02:42  2000.80.1001.0    639,552  Dtswiz.dll       
   14-Jan-2005  02:45  2000.80.1001.0    352,828  Isqlw.exe        
   14-Jan-2005  02:36  2000.80.1001.0     82,492  Itwiz.exe        
   14-Jan-2005  02:06  2000.80.1001.0     90,692  Msgprox.dll      
   14-Jan-2005  02:03  2000.80.1001.0     62,024  Odsole70.dll     
   14-Jan-2005  02:12  2000.80.1001.0     25,144  Opends60.dll     
   14-Jan-2005  02:13                     17,576  Opends60.lib
   14-Jan-2005  02:03  2000.80.1001.0     57,904  Osql.exe         
   14-Jan-2005  02:35  2000.80.1001.0    279,104  Pfutil80.dll     
   14-Jan-2005  02:07  2000.80.1001.0    143,940  Qrdrsvc.exe      
   14-Jan-2005  02:11  2000.80.1001.0    221,768  Replprov.dll     
   14-Jan-2005  02:07  2000.80.1001.0    307,784  Replrec.dll      
   14-Jan-2005  02:24  2000.80.1001.0    287,304  Rinitcom.dll     
   14-Jan-2005  02:03  2000.80.1001.0     78,416  Sdiclnt.dll      
   14-Jan-2005  02:01  2000.80.1001.0     66,112  Semmap.dll       
   14-Jan-2005  02:04  2000.80.1001.0     57,916  Semnt.dll        
   14-Jan-2005  02:46  2000.80.1001.0    492,096  Semobj.dll       
   14-Jan-2005  02:22  2000.80.1001.0     53,832  Snapshot.exe     
   14-Jan-2005  02:06  2000.80.1001.0     28,672  Sqlagent.dll     
   14-Jan-2005  02:08  2000.80.1001.0    311,872  Sqlagent.exe     
   14-Jan-2005  02:23  2000.80.1001.0    168,001  Sqlakw32.dll     
   14-Jan-2005  02:23                      4,352  Sqlakw32.lib
   14-Jan-2005  02:09  2000.80.1001.0     33,344  Sqlctr80.dll     
   14-Jan-2005  02:00  2000.80.1001.0    815,676  Sqldata.dll      
   14-Jan-2005  02:30  2000.80.1001.0  4,215,360  Sqldmo.dll       
   14-Jan-2005  02:07                     25,172  Sqldumper.exe    
   14-Jan-2005  02:21  2000.80.1001.0    156,224  Sqlmaint.exe     
   14-Jan-2005  02:23  2000.80.1001.0    180,792  Sqlmap70.dll     
   14-Jan-2005  02:28  2000.80.1001.0    188,992  Sqlmmc.dll       
   14-Jan-2005  02:38  2000.80.1001.0    401,984  Sqlqry.dll       
   14-Jan-2005  02:21  2000.80.1001.0     57,920  Sqlrepss.dll     
   14-Jan-2005  02:09  2000.80.1001.0  7,643,712  Sqlservr.exe     
   14-Jan-2005  02:00  2000.80.1001.0    590,396  Sqlsort.dll      
   14-Jan-2005  02:23  2000.80.1001.0     45,644  Sqlvdi.dll       
   14-Jan-2005  02:22  2000.80.1001.0    106,588  Sqsrvres.dll     
   14-Jan-2005  02:31  2000.80.1001.0     33,340  Ssmsgnet.dll     
   14-Jan-2005  02:02  2000.80.1001.0     33,340  Ssmslpcn.dll     
   14-Jan-2005  02:02  2000.80.1001.0     33,340  Ssmsqlgc.dll     
   14-Jan-2005  02:31  2000.80.1001.0     33,340  Ssmssnet.dll     
   14-Jan-2005  02:02  2000.80.1001.0     82,492  Ssnetlib.dll     
   14-Jan-2005  02:10  2000.80.1001.0     25,148  Ssnmpn70.dll     
   14-Jan-2005  02:08  2000.80.1001.0    123,456  Stardds.dll      
   14-Jan-2005  02:23  2000.80.1001.0    158,240  Svrnetcn.dll     
   14-Jan-2005  02:23  2000.80.1001.0     76,416  Svrnetcn.exe     
   14-Jan-2005  02:10  2000.80.1001.0     53,808  Ums.dll          
   14-Jan-2005  02:23  2000.80.1001.0     74,304  Xplog70.dll      
   14-Jan-2005  02:09  2000.80.1001.0     98,872  Xpweb70.dll      
   14-Jan-2005  02:28  2000.80.1001.0    208,896  Dtspkg.rll
   14-Jan-2005  02:42  2000.80.1001.0    331,776  Dtswiz.rll
   14-Jan-2005  02:22  2000.80.1001.0    159,813  Replres.rll
   14-Jan-2005  02:42  2000.80.1001.0    172,032  Semobj.rll
   14-Jan-2005  02:06  2000.80.1001.0     53,248  Sqlagent.rll
   14-Jan-2005  02:28  2000.80.1001.0    585,728  Sqldmo.rll
   14-Jan-2005  02:02  2000.80.1001.0     28,672  Sqlevn70.rll
   14-Jan-2005  02:28  2000.80.1001.0    479,232  Sqlmmc.rll
   14-Jan-2005  02:22  2000.80.1001.0     12,288  Sqlrepss.rll
   14-Jan-2005  02:24  2000.80.1001.0     24,576  Svrnetcn.rll

SQL Server 2000, 64-bit version

   Date         Time   Version         Size        File name      Platform
   -----------------------------------------------------------------------
   14-Jan-2005  19:55  2000.80.1001.0      56,832  Dbmslpcn.dll   IA-64
   14-Jan-2005  02:29  2000.80.1001.0     528,960  Dtspump.dll    x86
   14-Jan-2005  20:10  2000.80.1001.0     185,856  Msgprox.dll    IA-64
   14-Jan-2005  20:06  2000.80.1001.0     151,040  Odsole70.dll   IA-64
   14-Jan-2005  19:57  2000.80.1001.0      27,136  Opends60.dll   IA-64
   14-Jan-2005  19:58                      19,880  Opends60.lib
   14-Jan-2005  20:07  2000.80.1001.0     148,992  Osql.exe       IA-64
   14-Jan-2005  02:34  2000.80.1001.0     353,280  Qrdrsvc.exe    IA-64
   14-Jan-2005  20:14  2000.80.1001.0     534,528  Replprov.dll   IA-64
   14-Jan-2005  20:27  2000.80.1001.0     769,024  Replrec.dll    IA-64
   14-Jan-2005  20:35  2000.80.1001.0     650,240  Rinitcom.dll   IA-64
   14-Jan-2005  20:34  2000.80.1001.0     160,768  Semmap.dll     IA-64
   14-Jan-2005  20:31  2000.80.1001.0     132,608  Semnt.dll      IA-64
   14-Jan-2005  20:27  2000.80.1001.0      88,576  Snapshot.exe   IA-64
   14-Jan-2005  20:37  2000.80.1001.0      10,240  Sqlagent.dll   IA-64
   14-Jan-2005  20:40  2000.80.1001.0   1,055,232  Sqlagent.exe   IA-64
   14-Jan-2005  20:24  2000.80.1001.0      90,112  Sqlboot.dll    IA-64
   14-Jan-2005  23:08  2000.80.1001.0      32,256  Sqlctr80.dll   IA-64
   14-Jan-2005  20:01  2000.80.1001.0     812,032  Sqldata.dll    IA-64
   14-Jan-2005  20:43  2000.80.1001.0  13,845,504  Sqldmo.dll     IA-64
   14-Jan-2005  20:25                      39,936  Sqldumper.exe  IA-64
   14-Jan-2005  20:45  2000.80.1001.0     493,568  Sqlmaint.exe   IA-64
   14-Jan-2005  19:52  2000.80.1001.0      23,040  Sqlmap70.dll   IA-64
   14-Jan-2005  20:33  2000.80.1001.0     152,064  Sqlrepss.dll   IA-64
   14-Jan-2005  23:08  2000.80.1001.0  30,427,136  Sqlservr.exe   IA-64
   14-Jan-2005  20:01  2000.80.1001.0     616,960  Sqlsort.dll    IA-64
   14-Jan-2005  20:27  2000.80.1001.0     120,320  Sqlvdi.dll     IA-64
   14-Jan-2005  20:27  2000.80.1001.0     227,328  Sqsrvres.dll   IA-64
   14-Jan-2005  19:55  2000.80.1001.0      53,760  Ssmslpcn.dll   IA-64
   14-Jan-2005  20:34  2000.80.1001.0      59,904  Ssmsqlgc.dll   IA-64
   14-Jan-2005  19:59  2000.80.1001.0     256,000  Ssnetlib.dll   IA-64
   14-Jan-2005  20:03  2000.80.1001.0      20,992  Ssnmpn70.dll   IA-64
   14-Jan-2005  20:31  2000.80.1001.0     430,080  Svrnetcn.dll   IA-64
   14-Jan-2005  20:31  2000.80.1001.0     185,856  Svrnetcn.exe   IA-64
   14-Jan-2005  20:00  2000.80.1001.0     183,296  Xplog70.dll    IA-64
   14-Jan-2005  20:31  2000.80.1001.0     187,392  Xpweb70.dll    IA-64
   14-Jan-2005  20:13  2000.80.1001.0     146,432  Replres.rll
   14-Jan-2005  20:37  2000.80.1001.0      41,984  Sqlagent.rll
   14-Jan-2005  20:34  2000.80.1001.0     574,976  Sqldmo.rll
   14-Jan-2005  19:58  2000.80.1001.0      19,968  Sqlevn70.rll
   14-Jan-2005  20:33  2000.80.1001.0       4,096  Sqlrepss.rll
   14-Jan-2005  20:30  2000.80.1001.0      15,872  Svrnetcn.rll
Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.
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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in SQL Server 2000 Service Pack 4.

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MORE INFORMATION

For more information about the naming schema for SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:
822499  (http://support.microsoft.com/kb/822499/ ) New naming schema for Microsoft SQL Server software update packages
For more information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
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APPLIES TO
  • Microsoft SQL Server 2000 64-bit Edition
  • Microsoft SQL Server 2000 Standard Edition
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Keywords: 
kbbug kbfix kbhotfixserver kbqfe KB891719
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