Article ID: 892000 - View products that this article applies to.
You may receive an error message on your computer that is running Microsoft Windows Server 2003, Microsoft Windows 2000 Server, Microsoft Windows Small Business Server 2003, Microsoft Small Business Server 2000, or Microsoft Windows XP. When this issue occurs, you may experience one of the following symptoms:
This issue occurs with some versions of the Pqv2i.sys driver. The Pqv2i.sys driver is included with the V2i Protector 2.0 program from Symantec.
To resolve this issue, contact Symantec for an update to the V2i Protector 2.0 program. To obtain the update, visit the following Symantec Web site:
http://service1.symantec.com/SUPPORT/powerquest.nsf/35f1485389b899f088256e97004a3bb4/626010eae181acc988256e75007cd1f9?OpenDocument&prod=V2i%20Protector&ver=Server%20Edition%202.0&pcode=v2ipro&src=ent&miniver=v2ipro_server_2&tpre=&prev=&dtype=corpNote The Symantec document ID number for this issue is 2004076514991962. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
To work around this issue, use the Recovery Console to disable the V2i Protector 2.0 program, or rename the Pqv2i.sys driver.
Note The Pqv2i.sys driver is located in the %windir%\System32\Drivers folder. For additional information about how to use the Recovery Console to disable a service that is preventing Windows from starting, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/310602/ )How to disable a service or device that prevents Windows from starting
(http://support.microsoft.com/kb/244905/ )How to disable a service or device that prevents Windows from booting
326215The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
(http://support.microsoft.com/kb/326215/ )How to use the Recovery Console on a Windows Server 2003-based computer that does not start
Article ID: 892000 - Last Review: December 3, 2007 - Revision: 1.4
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