FIX: You may receive a "Page cannot be displayed" error message when you click a hyperlink to view a Microsoft Office document in Internet Explorer 6 Service Pack 1

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SYMPTOMS

When you use a direct connection to a security-enhanced Web site, you may receive the following error message in Microsoft Internet Explorer 6 Service Pack 1 (SP1):

Page cannot be displayed

This problem may occur when you click a hyperlink in a Microsoft Office document that opens a security-enhanced Web page.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Service packs that include this hotfix

This hotfix is not included in any service packs.

Prerequisites

You must have Microsoft Windows XP Service Pack 2 (SP2) installed to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size       File name
   ---------------------------------------------------------
   28-Mar-2005  17:31  6.00.2900.2641  3,012,096  Mshtml.dll       
   28-Mar-2005  17:31  6.00.2900.2641    608,256  Urlmon.dll

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WORKAROUND

To work around this problem, use one of the following methods:

After you receive the "Page cannot be displayed" error message, click Refresh in Internet Explorer to view the Office document.
In Internet Explorer, turn off the Show friendly HTTP error messages option. To do this, follow these steps:
1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. In the Internet Options dialog box, click the Advanced tab.
4. On the Advanced tab, click to clear the Show friendly HTTP error messages check box, and then click OK.