Folder redirection does not redirect folders on Windows XP Professional-based computers

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SYMPTOMS

You configure folder redirection for the My Documents folder for all Microsoft Windows XP Professional-based computers. However, folder redirection does not redirect folders from the local profile location, or from an existing remote Universal Naming Convention (UNC) path, to the new location.

When you view the Fdeploy log, you see the following error message:

Unable to expand %HOMESHARE%%HOMEPATH%, error 59. ERROR_UNEXP_NET_ERR winerror.h
# An unexpected network error occurred.
Problem identified to function CUsrInfo::GetHomeDir where NetUserGetInfo returned error 53
ERROR_BAD_NETPATH winerror.h
# The network path was not found.

Note "Error 59" errors can occur because of other issues also. "Error 59" errors are not specific to this issue only.

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CAUSE

This problem may occur if the Windows XP Professional-based computer cannot resolve the name of the domain controller when a user logs on to the network.

If the name of the domain controller cannot be resolved, the following scenario occurs:

When a user logs on to the network and folder redirection is configured, the computer must resolve the %homeshare%%homepath% environment variables for the user who logs on.
If the name of the domain controller cannot be resolved, the computer cannot resolve the %homeshare%%homepath% environment variables for the user.
If the %homeshare%%homepath% environment variables cannot be resolved, the following error is returned:
error 59, ERROR_UNEXP_NET_ERR, An unexpected network error occurred.

Typically, this scenario occurs if Microsoft Windows Internet Name Service (WINS) name resolution does not complete correctly, or if WINS is not used. Additionally, this issue occurs if the user's domain is not in the suffix search list.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft Windows XP Professional 64-Bit Edition (Itanium)

   Date         Time   Version           Size     File name     Platform
   ---------------------------------------------------------------------
   12-Jan-2005  03:18  5.1.2600.1618     203,776  Fdeploy.dll   IA-64
   12-Jan-2005  03:21  5.1.2600.1618      68,096  Wfdeploy.dll  x86

Windows XP Service Pack 1, 32-bit versions

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   12-Jan-2005  03:21  5.1.2600.1618      68,096  Fdeploy.dll

Windows XP Service Pack 2, 32-bit versions

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   12-Jan-2005  03:12  5.1.2600.2594      73,728  Fdeploy.dll

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To work around this issue, add the fully qualified domain name (FQDN) of the user's domain to the suffix search order in DNS, or configure WINS to resolve the name of the domain controller.

For more information about how to add the FQDN to the suffix search order in DNS, visit the "Adding Suffixes to Queries" Web page on the Windows XP Resource Kits Web site: http://technet.microsoft.com/en-us/windowsxp/bb264775.aspx (http://technet.microsoft.com/en-us/windowsxp/bb264775.aspx)

For more information about how to configure WINS, visit the "Best practices" Web page on the Windows Server System Web site: http://technet2.microsoft.com/windowsserver/en/library/ED9BEBA0-F998-47D2-8137-A2FC52886ED71033.mspx (http://technet2.microsoft.com/windowsserver/en/library/ED9BEBA0-F998-47D2-8137-A2FC52886ED71033.mspx)

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