You receive a MAPI_E_CALL_FAILED error message when you try to access the properties or the methods of a folder in Exchange 2000 Server or in Exchange Server 2003

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Article ID: 892231 - View products that this article applies to.
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SYMPTOMS

When you try to perform one of the following actions, you receive an error message:
  • You try to access the properties of a folder in Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003 by using a custom MAPI-based application.
  • You try to access the properties or the methods of a folder in Exchange 2000 or Exchange 2003 by using a custom CDO 1.2.1-based application.
The following is the error message that you receive:
MAPI_E_CALL_FAILED

RESOLUTION

Exchange Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Exchange 2000 Server

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Before you install this hotfix, Microsoft Exchange 2000 Server Service Pack 3 and update rollup 870540 must be installed on the computer. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, the Microsoft Exchange System Attendant service and all dependent services will be restarted.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version       Size       File name
-------------------------------------------------------
18-Feb-2005  21:27  6.0.6617.48   2,342,912  Mdbmsg.dll
18-Feb-2005  22:20  6.0.6617.48   4,706,304  Store.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.

Properties

Article ID: 892231 - Last Review: October 25, 2007 - Revision: 3.3
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexchange2000presp4fix kbbug KB892231

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