Article ID: 892257 - Last Review: January 5, 2007 - Revision: 1.2

Error message when you use the Removable Storage Management snap-in on a Windows Server 2003-based computer: "The network connection does not exist"

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SYMPTOMS

When you use the Removable Storage Management snap-in on a Microsoft Windows Server 2003-based computer, you may receive the following error message:
The network connection does not exist.
This problem may occur if the following conditions are true:
  • You use the Removable Storage Management snap-in to browse removable storage media that is located on a remote Windows Server 2003-based computer.
  • The remote computer is running Windows Firewall.
  • The remote computer is running the Removable Storage service.
Note You may receive the error message even after you enable TCP port 445 in Windows Firewall on the remote computer.

CAUSE

This problem may occur if the remote procedure call (RPC) and DCOM traffic that is passing through Windows Firewall is not enabled on the remote computer.

RESOLUTION

To resolve this problem, configure Windows Firewall settings on the remote computer to allow for remote administration. To do this, follow these steps:
  1. Log on to the remote computer as an administrator.
  2. Open a Command Prompt window.
  3. At the command prompt, type the following command, and then press ENTER:
    netsh firewall set service REMOTEADMIN ENABLE
  4. After you successfully run the command, type exit at the command prompt, and then press ENTER.

MORE INFORMATION

For more information about Windows Firewall settings, click the following article number to view the article in the Microsoft Knowledge Base:
875357  (http://support.microsoft.com/kb/875357/ ) Troubleshooting Windows Firewall settings in Windows XP Service Pack 2

For more information about how to connect two computers through Windows Firewall, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/aa389286.aspx (http://msdn2.microsoft.com/en-us/library/aa389286.aspx)

APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
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