Article ID: 892374 - Last Review: October 12, 2006 - Revision: 2.1

Windows Media Center Extender cannot establish a remote connection after you install Windows AntiSpyware (Beta) on a computer that is running Windows Media Center Edition 2005

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Beta Information
This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about how to obtain support for a Beta release, see the documentation that is included with the Beta product files, or check the Web location where you downloaded the release.
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SYMPTOMS

If you install Microsoft Windows AntiSpyware (Beta) on a computer that is running Microsoft Windows Media Center Edition 2005, Windows Media Center Extender cannot establish a remote connection.

You may receive the following error message from Windows Media Center Extender for Xbox:
The Media Center for Xbox has unexpectedly disconnected from the Media Center PC. The Extender requires a connection to the computer. The Extender might have been disconnected because of network congestion, a network disconnection, or because the PC has been turned off.
You may receive an error message that is similar to the following from third-party extenders:
An error occurred while the Media Center Extender tried to communicate with the Media Center PC. Verify your network and the PC are working and then select OK to try again.
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CAUSE

This problem is caused by a known incompatibility between Windows AntiSpyware (Beta) and Windows Media Center Extender.
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WORKAROUND

When you need Windows Media Center Extender functionality, shut down Microsoft Windows AntiSpyware (Beta). To do this, right-click the notification area icon and, then click Shutdown Microsoft AntiSpyware.

To restore AntiSpyware functionality, re-start Microsoft AntiSpyware on the Start menu.
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MORE INFORMATION

For additional information about Windows AntiSpyware (Beta), click the following article number to view the article in the Microsoft Knowledge Base:
892279  (http://support.microsoft.com/kb/892279/ ) How to obtain Microsoft Windows AntiSpyware (Beta)
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APPLIES TO
  • Microsoft Windows XP Media Center Edition 2005
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Keywords: 
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