You cannot copy or move a folder between an Exchange mailbox and an Outlook.com mailbox in Outlook

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Article ID: 892447 - View products that this article applies to.
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Symptoms

When you try to use Microsoft Outlook to copy or move a folder between an Exchange primary e-mail account mailbox and an Outlook.com secondary e-mail account mailbox by right-clicking the folder and then clicking Copy or Move, you may experience the following symptoms:
  • You cannot copy or move the folder between the Exchange mailbox and the Outlook.com mailbox.
  • You receive one of the following error messages:
    • Microsoft Office Outlook 2003
      Cannot copy this folder as it may contain private items
    • Microsoft Outlook 2002
      Cannot copy folder; access is denied. To check your permissions for the folder, right-click the folder, and then click Properties on the shortcut menu. See the folder owner or your administrator to change your permissions.
Note This issue occurs if you try to move a folder from the Exchange mailbox to the Outlook.com mailbox or if you try to move a folder from the Outlook.com mailbox to the Exchange mailbox.

Workaround

To work around this issue, use one of the following methods:
  • To move the folder to another mailbox, drag the folder to the other mailbox.
  • To copy the folder to another mailbox, press the CTRL key, and then drag the folder to the other mailbox.
After the mailboxes are synchronized, the folder contents will be copied or moved to the new folder locations.

Note When you repeatedly copy or move a folder between mailboxes, the folder may lose several properties. For example, the original data regarding the date and time of the mail items will be replaced with the date and time of the copy action or the move action.

More information

For additional information about using Outlook with MSN or with Outlook.com, click the following article numbers to view the articles in the Microsoft Knowledge Base:
287604 How to configure MSN to work with Outlook 2002 and with Outlook 2003
834322 How to add multiple MSN accounts or multiple Outlook.com accounts for use with Office Outlook Connector for MSN
834458 How to synchronize time zone settings between MSN Calendar and Microsoft Outlook after you install Office Outlook Connector for MSN
834460 You cannot access e-mail folders that are in non-primary MSN accounts or Outlook.com accounts
889694 How to change the Send/Receive settings and the frequency that the Outlook Connector for MSN synchronizes in Outlook 2002 and Outlook 2003

Properties

Article ID: 892447 - Last Review: September 12, 2013 - Revision: 3.0
Applies to
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Office Outlook Connector
  • Microsoft Office Outlook Live
  • MSN 9.2 Premium Internet Software
Keywords: 
kbtshoot kbprb KB892447

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