Article ID: 892484 - Last Review: October 9, 2011 - Revision: 2.0

The WMI service may unexpectedly close, stop responding, or restart when you try to use the MOM 2000 WMI administrator provider continuously

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SYMPTOMS

The Microsoft Windows Management Instrumentation (WMI) service may unexpectedly close, stop responding, or restart when you try to use the Microsoft Operations Manager (MOM) 2000 WMI administrator provider continuously.

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CAUSE

This problem occurs because of an issue in the MOM 2000 WMI administrator provider root\MOM WMI namespace.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have MOM 2000 Service Pack 1 (SP1) installed on the computer. Also, the computer must host a Microsoft Operations Manager Consolidator (CAM) before you install this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, you must restart the WMI service after you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date 		Time 	Version 	Size 	        File name
-------------------------------------------------------------------
21-Feb-2005 	17:32 	4.0.1300.21 	192,566 	Momwmi.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was corrected in Microsoft Operations Manager (MOM) 2005.

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