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The Microsoft Exchange Information Store service may stop responding when you try to back up your Exchange 2003 database files by using a program that uses the Volume Shadow Copy Service
Article ID: 892514 - View products that this article applies to.
When you try to back up your Microsoft Exchange Server 2003 database files, the Microsoft Exchange Information Store service may stop responding. This problem occurs when the following conditions are true:
This problem occurs because of a deadlock condition that may occur when you dismount the Exchange database after the Volume Shadow Copy Service backup operation is finished.
This deadlock condition occurs if all the following conditions are true:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesBecause of file dependencies, your computer must be running Exchange Server 2003 SP1 to install this hotfix. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/836993/ )How to obtain the latest service packs for Exchange Server 2003
Restart requirementIf you are running a program that locks one or more .dll files when you apply this hotfix, you might have to restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 01-Feb-2005 21:17 6.5.7232.76 2,114,560 Ese.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/817903/ )New naming schema for Exchange Server software update packages
Article ID: 892514 - Last Review: November 21, 2007 - Revision: 5.5