Microsoft Outlook 2002 post-Service Pack 3 hotfix package: January 24, 2005

This article describes the Microsoft Outlook 2002 issue that is fixed in the post-Service Pack 3 hotfix package that is dated January 24, 2002.

Issues that the hotfix package fixes

This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:

When you try to open a custom appointment form in Microsoft Outlook 2002, you may receive the following error message: This problem may occur after you install Microsoft Outlook 2002 Service Pack 3 (SP3). The Outlook forms cache file may be corrupted. The Outlook forms cache file is named the Frmcache.dat.file.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

• The optimized version of this hotfix is a post-Microsoft Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Office XP SP3 installed. For additional information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
  832671  (http://support.microsoft.com/kb/832671/ ) Description of Microsoft Office XP Service Pack 3
• The optimized version of this hotfix requires Microsoft Windows Installer version 2.0 or a later version. For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
  330537  (http://support.microsoft.com/kb/330537/ ) Office XP updates and patches released after September 2002 may require Windows Installer 2.0
• The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Microsoft Office XP Service Pack 2 (SP2). However, we have tested this fix on Office XP SP3 more extensively than we have on Office XP SP2. If you install this hotfix on a computer that is running Office XP SP2, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create or to modify any registry keys to use any hotfixes that this package contains.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.After you install the hotfix, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table: Note For additional information about how to install this hotfix, see the Readme.txt file that is included in the package.

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base: