Article ID: 892614 - View products that this article applies to.
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This article may contain a link to the Windows Installer Cleanup utility (MSICUU2.exe). If you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:
(http://support.microsoft.com/kb/2438651)How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer
When you start the Microsoft Works 7.0 or the Microsoft Works 8.0 Word Processor program, you may receive an error message that states that the program did not start because ltkrn13n.dll could not be found.
This issue may occur if Microsoft Works is not installed correctly on your computer.
To resolve this issue, remove and then reinstall Works on your computer. To do this, follow these steps.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Back up the Mswkscal.wcd fileBefore you remove Works from you computer, you may want to back up the Mswkscal.wcd file. Microsoft Works Calendar appointments, dates, and events are saved in the Mswkscal.wcd file. To back up the Mswkscal.wcd file, follow these steps:
The following is the default location of the Mswkscal.wcd file:
C:\Documents and Settings\All Users\Application Data\Microsoft\WorksIf the Mswkscal.wcd is a hidden file, the file may not appear in the search results listing. To view the Mswkscal.wcd file, follow these steps:
Remove Works from your computer
Run the Microsoft Works Cleanup utilityCopy and then run the appropriate Works Cleanup utility to remove the version of Works that is installed on your computer. Use the following table to determine the appropriate utility to use:
Collapse this tableExpand this table
The files are located in the following folder on the Works CD:
CD-ROM drive:\MSWORKS\PSSNote In this folder, CD-ROM drive is the letter of the drive where the Works CD is installed.
To copy the Microsoft Works Cleanup utility from the Works CD to your computer and to run the utility, follow these steps:
Restart Microsoft Windows in clean-boot modeA different clean-boot procedure exists for each version of Windows. Select the article that corresponds to your version of Windows, and then follow the instructions to perform a clean-boot procedure on your computer.
Microsoft Windows 98
(http://support.microsoft.com/kb/281965/ )How to troubleshoot using the Msconfig Utility with Windows 98
Microsoft Windows Millennium Edition (Me)
(http://support.microsoft.com/kb/267288/ )How to perform a clean boot in Windows Millennium Edition
Microsoft Windows 2000
(http://support.microsoft.com/kb/281770/ )How to perform clean-boot troubleshooting for Windows 2000
Microsoft Windows XP
(http://support.microsoft.com/kb/310353/ )310353 How to perform a clean boot in Windows XP
Reinstall WorksTo reinstall Works, follow these steps:
Restart your computer in Normal modeTo restart your computer in Normal mode, follow these steps:
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