You receive an "Error occurred while Windows was working with the Control Panel file" error message when you open Control Panel in Windows XP SP2

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Article ID: 892890
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When you open Control Panel in Microsoft Windows XP Service Pack 2, you receive an error message that is similar to the following:
An error occurred while Windows was working with the Control Panel file C:\windows\system32\netsetup.cpl
This issue occurs randomly.


This issue occurs when the Visual IP InSight program from Visual Networks is installed on your computer.


Use the following method to work around this issue.

Uninstall Visual IP InSight

  1. Click Start, click Run, type appwiz.cpl, and then click OK.
  2. Click Visual IP InSight in the Add or Remove Programs list, and then click Remove.
  3. In the Confirm File Deletion dialog box, click Yes.

More information

For more information about Visual IP InSight, visit the following Visual Networks Web site:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


Article ID: 892890 - Last Review: June 20, 2014 - Revision: 4.0
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