The SMS hardware inventory process stops during the inventory of the Win32_Product WMI class in Systems Management Server 2003

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SYMPTOMS

During the inventory of the Win32_Product Window Management Instrumentation (WMI) class in Microsoft Systems Management Server (SMS) 2003, the SMS hardware inventory process stops.

Additionally, an error that is similar to the following is logged in the InventoryAgent.log file:

<![LOG[Failed to process instances of Win32_Product: 80040900]LOG]!><time="13:55:04.994+-60" date="12-14-2004" component="InventoryAgent" context="" type="3" thread="2204" file="collectiontask.cpp:343"> 
<![LOG[ProcessDataItem(spDataItem), HRESULT=80040900 (e:\nts\sms\client\inventoryagent\collectiontask\collectiontask.cpp,256)]LOG]!><time="13:55:04.994+-60" date="12-14-2004" component="InventoryAgent" context="" type="0" thread="2204" file="collectiontask.cpp:256"> 
<![LOG[Collection: Cycle failed: 80040900]LOG]!><time="13:55:05.004+-60" date="12-14-2004" component="InventoryAgent" context="" type="3" thread="2204" file="collectiontask.cpp:270"> 
<![LOG[CInvState::SetCollectionTaskStatus]LOG]!><time="13:55:05.004+-60" date="12-14-2004" component="InventoryAgent" context="" type="0" thread="2204" file="agentstate.cpp:775"> 
<![LOG[Inventory: Collection Task completed in 3.795 seconds]LOG]!><time="13:55:05.004+-60" date="12-14-2004" component="InventoryAgent" context="" type="1" thread="2204" file="agentstate.cpp:779"> 
<![LOG[Inventory: Collection task failed to completed successfully. No report will be sent.]LOG]!><time="13:55:05.004+-60" date="12-14-2004" component="InventoryAgent" context="" type="3" thread="2204" file="agentstate.cpp:818">

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CAUSE

This problem occurs if the Win32_Product WMI class contains an empty or corrupted entry.

Note This problem also occurs if other WMI classes that are queried or collected contain an empty or corrupted entry during the SMS hardware inventory process.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 (http://support.microsoft.com/kb/885643/ ) How To obtain the latest Systems Management Server 2003 service pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have SMS 2003 Service Pack (SP1) installed before you apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   09-Mar-2005  07:43  2.50.3174.1133    678,632  Sms2003-sp1-kb892928-x86-enu.exe

After the hotfix is installed, the following files will have the listed file attributes or later file attributes:

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   14-Jun-2004  01:50  2.0.156.0         254,455  Deployac.exe     
   19-Oct-2004  20:40  2.50.3174.1133     49,664  Invcollectiontask.dll  
   19-Oct-2004  20:40                    262,144  Sms2003ac-sp1-kb892928-x86.msp
   24-Dec-2003  21:30  2.50.2726.154      40,960  Smsse.dll        
   08-Mar-2005  04:06                        562  Smsconfig.inf

Installation instructions

You must apply this hotfix at primary and secondary sites. Because of the new architecture in SMS 2003, you must create a new package and a new program to advertise this hotfix to the SMS 2003 Advanced Client computers. After you apply this hotfix, the Setup program can automatically create the package and the program. We recommend that you use this new functionality to create the package and the program for the SMS 2003 Advanced Client computers in your organization.

To install this hotfix, follow these steps:

Download the hotfix file, and then run the self-extracting executable file to create the SMS2003-SP1-KB892928-X86-ENU.exe file.
Copy the SMS2003-SP1-KB892928-X86-ENU.exe file to a folder on the SMS primary or secondary site server computer.
Run the SMS2003-SP1-KB892928-X86-ENU.exe file on the SMS 2003 site server computer.
After the files are copied, click Yes, I want to create a package and program now, and then click Next.
Click Next to accept the default package name and the default program name. Then, click Next to accept the default package source location.
Read and then select all the instructions on the current page. Copy the instructions, paste them into Notepad, and then save the instructions as a file that is named "Instructions.txt."
Click Next to create the package and the program, and then click Finish.
Open the Instructions.txt file. Follow the steps in the instructions to distribute to the SMS 2003 Advanced Client computers the package that you created in step 7.

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STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.

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